JD EDWARDS
Christine Foest
Toronto,Canada
Summary
Results-driven Account Manager with over 8 years of experience in developing and maintaining high-value client relationships. Proven track record in implementing innovative sales strategies that enhance revenue growth, alongside strong competencies in project management and strategic problem-solving. Adept at optimizing client outcomes to support substantial business development. Committed to driving organizational success through effective client engagement and lasting partnerships.
Overview
6
6
years of professional experience
Work History
NATIONAL ACCOUNT MANAGER
ITW GLOBAL BRAND
Toronto, Canada
01.2023 - Current
- Oversaw $10 million in national accounts, including Walmart, Amazon, and Sobeys.
- Increased and sustained national accounts with major retailers, achieving 10% year-over-year sales growth.
- Implemented account strategies that facilitated alignment with customer goals, leading to increased growth.
- Fostered and sustained productive, lasting relationships with influential stakeholders at leading retail organizations.
- Achieved a 30% increase in new product sales within the first quarter post-launch through collaborative efforts.
- Resolved client concerns and operational challenges proactively, fostering enduring relationships.
- Excelled in resolving intricate issues while maintaining optimal client relationships.
CUSTOMER SERVICE & ORDER MANAGER
ITW GLOBAL BRAND
Toronto, Canada
09.2021 - 01.2023
- Oversaw $23 million worth of key retail accounts such as Walmart, Canadian Tire, and Amazon.
- Monitored inbound and outbound inventory operations, ensuring seamless flow within 3PL warehouse.
- Drove improvements in operational efficiency through focused inventory management.
- Resolved compliance discrepancies through data-driven solutions.
- Identified opportunities for process improvements through sales data analysis.
INVENTORY ANALYST
ARITZIA
Niagara on the Lake, Canada
04.2023 - 05.2024
- Monitored inventory levels to maintain accuracy of stock for clothing products.
- Implemented best practices to reduce overstock and understock situations, improving overall inventory turnover by 20%
- Executed Integrated Business Planning and Sales & Operations Planning processes to enhance demand forecasting.
- Managed inventory turnover by aligning stock with demand spikes during peak periods.
- Utilized inventory management software (e.g., SAP, Oracle) to track inventory data, update stock levels
- Automated reports to improve accuracy and reporting speed
- Performed deep analysis of inventory metrics to uncover trends in stock movement.
- Produced timely inventory reports for decision-making by leadership and stakeholders.
STYLE SPECIALIST
ARITZIA
Niagara on the Lake, Canada
04.2022 - 04.2023
- Achieved a sales conversion rate of $200 per transaction by leveraging unparalleled styling expertise to build customer confidence in clothing purchases
- Assisted in seasonal and promotional inventory planning, optimizing stock levels to align with demand spikes during peak shopping periods
- Consistently received customer satisfaction ratings above 90%, demonstrating a dedication to delivering world-class experiences by creating meaningful, memorable moments with customers
- Utilized knowledge of Aritzia's brand, aesthetics, and values to provide excellent service and outstanding customer experiences, resulting in an average of 6 sales per hr
GUEST SERVICES AND EXPERIENCE MANAGEMENT
MARRIOTT INTERNATIONAL
TORONTO, Canada
09.2018 - 01.2021
- As a part of the Guest Services and Experience team, I provided front-line and back-office support for guests
- Maintain exceptional customer service levels to enhance customer experience and increases the desire to recommend and return
- All while emanating authentic and personal communication styles that the customer values and represent the Marriott core values
- Facilitated update meetings with our team on a weekly and monthly basis to identify and track team goals, as well as create, implement and refine business processes to meet management lead measurements
- Designed weekly challenges for employees to complete aligned with our weaknesses to promote positive improvements, allowing each employee an incentive to create the ultimate customer experience
- Resulting in a significant increase in the 'intent to recommend' by 53%, exceeding the monthly customer experience goals each time
- Successfully overlooked marketing and social media tools to increase customer interaction
- By implementing an effective experience management marketing strategy, we increased our social media impressions by 20%
Education
Certificate - Successful Negotiation: Essential Strategies And S
University of Michigan
02-2025
Certificate - Supply Chain Excellence
Rutgers The State University
02-2025
Bachelor of Science - Business Administration- Sports Management and Marketing
Indiana Institute of Technology
Fort Wayne, IndianaSkills
- Client Relations & Negotiation
- Omni-Channel Strategy
- E-Commerce Expertise
- Strategic Planning
- Sales pipeline management
- Client relationship building
- Account management
- Data-driven decision making
- Goal oriented
- Logistics coordination
- Business growth and retention
Websites
Program Proficiencies
- MS Office Suite
- JD Edwards by Oracle
- Walmart Retail Link (DSS & Luminate)
- PowerBi
- Client Relations & Negotiation
- Advanced Analytics (Vendor Central)
- Omni Channel
- E-com & Retail Experience
- Strategic Planning & Forecasting
Certification
Successful Negotiation: Essential Strategies and Skills
Supply Chain Excellence
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
WALMART RETAIL LINK
AMAZON- VENDOR CENTRAL
Work Preference
Work Type
Full TimeImportant To Me
Work-life balanceCompany CultureCareer advancementPersonal development programsAffiliations
- Employee Resource Group- Co-Chair of IWN Canada
Timeline
INVENTORY ANALYST
ARITZIA
04.2023 - 05.2024
NATIONAL ACCOUNT MANAGER
ITW GLOBAL BRAND
01.2023 - Current
STYLE SPECIALIST
ARITZIA
04.2022 - 04.2023
CUSTOMER SERVICE & ORDER MANAGER
ITW GLOBAL BRAND
09.2021 - 01.2023
GUEST SERVICES AND EXPERIENCE MANAGEMENT
MARRIOTT INTERNATIONAL
09.2018 - 01.2021
Certificate - Successful Negotiation: Essential Strategies And S
University of Michigan
Certificate - Supply Chain Excellence
Rutgers The State University
Bachelor of Science - Business Administration- Sports Management and Marketing
Indiana Institute of Technology
Similar Profiles
ANITHA DHINESHANITHA DHINESH
Category and Insights Manager at ITW Global BrandsCategory and Insights Manager at ITW Global Brands
Jay FosterJay Foster
Operations Manager at ITW Global Tire RepairOperations Manager at ITW Global Tire Repair
Karly MillerKarly Miller
INNOVATION DIRECTOR at ITW Global SafetyINNOVATION DIRECTOR at ITW Global Safety