PANKAJ KUMAR
Brampton,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Panj Tara Hotel
08.2020 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Reviewed sales and gross profit report to assess company efficiency.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Trainee
Hyatt Regency
11.2018 - 03.2019
- Learned new materials, processes, and programs quickly.
- Shadowed senior team members to learn all related jobs and tasks.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
Education
Bachelor of Science - Hospitality And Hotel Administration
Institute of Hotel Management
Kurukshetra01.2020
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
Languages
English
Professional Working
Hindi
Native or Bilingual
Timeline
Assistant Manager
Panj Tara Hotel
08.2020 - 11.2023
Trainee
Hyatt Regency
11.2018 - 03.2019
Bachelor of Science - Hospitality And Hotel Administration
Institute of Hotel Management
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