Pankaj Batra
Calgary,Alberta
Summary
Dedicated and results-driven professional with 2 years of experience at Amazon. Proven expertise in training new hires, cross-training team members, shift management, and ensuring operational efficiency. Strong organizational and leadership skills, adept at managing reports and fostering a safe workplace environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Ambassador / Backup Process Assistant
Amazon
07.2023 - Current
- Trained new hires and cross-trained internal associates to improve versatility and operational efficiency
- Oversaw daily shift operations, effectively delegating tasks to team members based on priorities and skills
- Managed and maintained detailed operational reports to track performance and identify areas for improvement
- Implemented and monitored safety protocols to ensure a secure working environment
- Coordinated with supervisors and associates to achieve production goals and maintain seamless operations
Fulfillment Associate
Amazon
09.2022 - 06.2023
- Operate power industrial trucks (PIT) such as a forklift or Order picker, and work at heights up to 20 feet
- Ensure product meets quality requirements
- Operated all forklift loading and unloading tasks
- Use scanners to read bar codes on products
- Lift up to 50 pounds
- Adhere to strict safety, quality, and fulfillment production standards
- Ensure that the correct number and type of product are loaded and shipped
- Scheduled forklift maintenance and repairs as needed
- Assisted supervisors and employees with daily tasks related to order fulfillment
- Remained focused and committed to precision
IT Support Specialist
Taskus India Pvt Ltd.
08.2021 - 08.2022
- Company Overview: India
- Provided advanced customer service and technical support to end-users for hardware and software
- Analyzed, researched, and resolved complex end-user escalation incidents or issues and troubleshoot from other IT support staff; escalate as necessary
- Installed, configured, and tested installed hardware and software on new or existing devices, in accordance with standard procedures
- Provided support to set up new equipment and devices; set up and maintain workstations; provided appropriate access to applications, systems, and data
- Provided guidance and explain policies and procedures to IT support staff and end-users
- Trained customers on new devices and technologies
- Participated in the maintenance, implementation, troubleshooting, and end-user support for applications, mobile devices, and servers
- Created, tracked, and maintained reports and provided updates to management
- Assisted in tracking and maintaining hardware and software inventory; interact with vendors
- India
IT Administrator
MSPAssist
08.2020 - 08.2021
- Company Overview: India
- Provided IT support both by email and phone to the customers in US and Canada for a variety of issues related to workstations, printers, and other IT peripherals
- Handled both incoming and outgoing calls to customers
- Handled AV and other security products
- Worked on reactive tickets related to desktop troubleshooting
- Administered the client network devices like printers, and firewalls
- Office 365 administration and support
- Worked on providing support for the Active Directory-based networks including adding/removing user accounts, handling the security groups, and other related areas
- Provided application support for various business applications with help of vendors
- Knowledge of Connect Wise Automate, and Connect Wise Manage
- Fixed email issues related to outlook, inbuilt mail (windows, mac), and other commercial emails such as Gmail, Yahoo mail, etc
- Issues such as password recovery, account setup, sync, etc
- Fixed other peripheral issues related to Speakers (wired/wireless), Printers (wired/wireless), Routers (Cisco, net gear, D-Link, etc.), extenders, and IP cameras
- Issues such as setup/installation and troubleshooting of the above-mentioned peripherals
- Fixed issues related to Windows (XP, Vista, 7,8,10), Mac, Chromebook, Printers (HP, Epson, Canon), Alexa, GPS Devices (Garmin, TomTom, Magellan)
- Fixed issues related to start-up problems, re-installation of OS, application install/remove troubleshooting, OS patching etc
- India
Education
Bachelor of Computer Applications -
D A V College
India07-2015
Skills
- Team Training & Cross-Training
- Shift Scheduling & Task Delegation
- Report Management & Analysis
- Workplace Safety & Compliance
- Leadership & Team Coordination
- Problem-Solving & Decision-Making
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional
Certification
CCNA (Cisco Certified Network Associate)
Timeline
Ambassador / Backup Process Assistant
Amazon
07.2023 - Current
Fulfillment Associate
Amazon
09.2022 - 06.2023
IT Support Specialist
Taskus India Pvt Ltd.
08.2021 - 08.2022
IT Administrator
MSPAssist
08.2020 - 08.2021
Bachelor of Computer Applications -
D A V College
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