Nirali Pandya
Stittsville,Canada
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Supervisor
Right Time Heating & Air Conditioning
Ottawa, Canada
07.2021 - Current
- Direct and supervise employees engaged in sales, taking inventory, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when necessary
- Indirect and direct marketing
- Inbound Calling
Assistant Manager
Dymon Storage
Ottawa, Canada
01.2024 - 07.2024
- Implementing workflow procedures based on direction from my company's General Manager
- My duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace
Call Centre Agent
TD Bank
Ottawa, Canada
01.2022 - 09.2022
- Manage inbound and/or outbound calls and communications
- Inbound and outbound calling
- Follow various communication scripts when speaking to a customer
- Handle customer engagement
- Identify customer needs, answer questions and solve problems
- Upsell products and services when possible
- Build sustainable customer relationships
- Organize all conversation records
- Build product knowledge
- Improve performance and hit goals
Education
Post-graduate - Retirement community management
Algonquin college
Ottawa, ON04.2021
Post graduate - International Business Management
Algonquin College
Ottawa, ON12.2020
Bachelor's Degree - Management
Bhagwan Mahavir College of Business Administration
Surat, Gujarat04.2018
Skills
- Cold Calling
- Upselling B2C
- Telecommunication
- Management
- Negotiation
- Project Management
- Time Management
- Customer Service
- Administrative Support
- MS OFFICE
- Communication skills
- Microsoft Powerpoint
- Sales
- MICROSOFT OFFICE
- Microsoft Outlook
- Microsoft Word
- Live chat
- Microsoft Excel
Highest Level Of Education
Bachelor's Degree
Certification
- First Aid & CPR Level C, Present
- Project management certificate, 12/01/19 to Present
- International trade law certificate, 09/01/19 to Present
- FITT certification from algonquin college
- Security Guard License, 09/01/20 to 09/01/24
Additional Information - Technical Expertise
Office Tools: Microsoft Office 2019
Personal Information
Willing To Relocate: Anywhere
Timeline
Assistant Manager
Dymon Storage
01.2024 - 07.2024
Call Centre Agent
TD Bank
01.2022 - 09.2022
Sales Supervisor
Right Time Heating & Air Conditioning
07.2021 - Current
Post-graduate - Retirement community management
Algonquin college
Post graduate - International Business Management
Algonquin College
Bachelor's Degree - Management
Bhagwan Mahavir College of Business Administration
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