Muhammad Omar Zaman
Mississauga
Summary
Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills. Proficient in making connections, outgoing. Able to supervise 5-10 people.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Supervisor
Samsung Experience Store
03.2024 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Checked store merchandise regularly for proper display and replenishment.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
- Streamlined sales processes through the introduction of efficient systems and tools, optimizing resource allocation.
Telecommunications Sales Representative
Inkeros / Telus
06.2023 - 03.2024
- Leverage solid arguments and pain points to create value/unique selling points, in a presentation to close deals
- Got promoted to different leads such as Retention and Add services
- Generate new leads through account research, networking, and cold calling
- Achieving and surpassing sales quota and unlocking quarterly bonuses
- Attended networking groups and events to establish relationships with other business professionals
- Demonstrated excellent communication, organizational, and problem-solving skills in a fast-paced environment
- Monitored competitors' activities and pricing structures to stay ahead in the market
- Utilized CRM tools effectively for managing existing accounts and prospecting new ones
- Collaborated with other departments to ensure smooth operations across teams
- Trained team members on the latest telecommunications technologies
- Ranked top 5 in sales competition within the office as well as top in the prospect lead
- Leading to several cash bonuses as well as winning a PS5 and an iPad.
Team Leader, Sales Operations
Royal Legacy / Rogers Communications
07.2022 - 05.2023
- Generated leads, and reports on sales performance data to identify trends and opportunities for growth
- Achieved top Sales Representative for Rogers in the month of January
- Lead team of sales representatives to meet and exceed monthly quotas
- Developed action plans based on targets set forth by management
- Facilitated weekly meetings with sales staff to review goals, objectives, and progress
- Maintained up-to-date records of all transactions using CRM software system
- Evaluated individual performance and provided feedback on areas of improvement
- Attended company meetings to exchange product information and coordinate work activities with other departments
- Coordinated sales promotion activities, such as preparing merchandise displays and advertising copy.
Customer Service Representative
City Light Furniture
09.2019 - 07.2021
- Operated cash register and POS to manage purchases, refunds, and exchanges
- Handled customer inquiries, complaints, and feedback courteously
- Maintained customer information using CRM
- Demonstrated excellent communication skills, both verbal and written, to effectively interact with customers, colleagues, and superiors
- Handled customer complaints and inquiries in a courteous and efficient manner
- Maintained a high level of professionalism when dealing with difficult customers.
Education
High School Diploma -
The Cambridge High-School
Abu Dhabi07.2021
Skills
- Planning & Time management skills
- Adaptability & Quick learning
- Team Management & Leadership
- CRM Management
- POS System Operation
- Negotiation
- Salesforce
- Teamwork and Collaboration
- Call Center Operations
- Cold Calling
- Cross-Selling and Up-Selling
- Client Retention
Certification
Trainee computer programmer
Mailingaddress
5486 Tree Crest Crt, Mississauga, ON, L5R 3Z8
References
References available upon request
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Full Professional
Punjabi
Professional Working
Timeline
Sales Supervisor
Samsung Experience Store
03.2024 - Current
Telecommunications Sales Representative
Inkeros / Telus
06.2023 - 03.2024
Team Leader, Sales Operations
Royal Legacy / Rogers Communications
07.2022 - 05.2023
Customer Service Representative
City Light Furniture
09.2019 - 07.2021
High School Diploma -
The Cambridge High-School
Trainee computer programmer
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