Pamela MacDonald
8 Katie Ave, Douglas
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Accenture BPO Services /Enbridge Gas
01.2014 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts within billing and collections departments.
- Achieved consistently high levels of customer satisfaction, quality and productivity levels in accordance with operational targets.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating a positive
- Managed high call volume with exceptional time management skills
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
OMISTA Credit Union
04.2010 - 04.2013
- Handled daily banking transactions in person with Credit Union members with accuracy and in a timely manner.
- Offered products and services to members to assist with their banking needs.
- Performed daily banking reconciliations
- Provided excellent customer to service and adapted to changing needs of the company and its members.
Front End Office Manager
Lofood Ltd
10.2009 - 12.2011
- Managed a team of 15 employees and provided ongoing training and mentorship to front office staff members, enhancing their skills and knowledge .
- Performed cash reconciliations for cashiers and the office , handled customer complaints, did daily banking transactions, setup the weekly ad pricing and verified its accuracy .
- Provided ongoing training and hiring of the front office staff
- Performed the biweekly payroll transactions for this department.
Education
BBA -
University of New Brunswick
Fredericton, NBSkills
- 20 years of Customer Service experience
- Effective communication and interpersonal skills
- Critical thinking
- Data entry
- Strong written and oral communication skills
- Ability to work independently and as a team member
- Great leadership and decision making sills
Languages
English
Native or Bilingual
French
Elementary
Timeline
Customer Service Representative
Accenture BPO Services /Enbridge Gas
01.2014 - 11.2024
Customer Service Representative
OMISTA Credit Union
04.2010 - 04.2013
Front End Office Manager
Lofood Ltd
10.2009 - 12.2011
BBA -
University of New Brunswick
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