Pamela Dorais
Inside Strategic Account Leader
Saint-Jacques-le-Mineur,Qc
Summary
Inside Strategic Account Leader with proven track record (at outside sales also) at building and maintaining long-term and profitable business relationships. Manages services and resources, fulfills account performance requirements and customer expectations. Understands company products and services intimately to guide customers in applying custom solutions to meet specific needs.
Overview
17
17
years of professional experience
Work History
Inside Strategic Account Leader (Pilot Project)
Staples Professional Inc.
Boucherville, QC
04.2022 - Current
- Support clients with a complex legal agreement that is difficult to modify
- Demonstrate creativity to improve profitability of accounts with minimal margins while respecting countless legal constraints
- Manage very complex account structures and supervise account and contract maintenance, among other things by ensuring that each department provides services according to the agreement
- Be a trusted resource, both for the client and the company in order to maintain and develop a successful long term business relationship
- Contract negotiation for retention and market penetration (value $1M or more)
- Coordination of services with a team of specialists.
Account Manager
Staples Professional Inc.
Boucherville, QC
06.2019 - 04.2022
- Successfully do business with customers having heavy regulations and complex legal agreements in place
- Manage complex account structures, including e-commerce/B2B platforms
- Provide Federal Government standing offers and supply arrangements training to become a trusted resource and establish an optimal business relationship
- Contract negotiation for retention and market penetration (value $30K to $1.3M)
- Coordinate services with a team of specialists
Sales coordinator, Federal Government
Staples Business Advantage Canada
Boucherville, QC
07.2016 - 06.2019
- Develop new lines of business with existing customers
- Do business with a clientele having complicated regulations and many legal agreements
- Dormant accounts business development
- Developed and maintained comprehensive understanding of active legals
Inside sales coordinator (temporary assignment)
Staples Advantage Canada
Boucherville, QC
04.2015 - 07.2015
- Make sure the accounts and buyers information are updated
- Cold call provided leads
- Built strong relationships with clients by following up on previous purchases and suggesting new lines of business
- Developed and implemented strategies to increase sales and improve customer service.
Customer care specialist
Staples Advantage Canada
Boucherville, QC
04.2014 - 04.2015
- Collaborated with cross-functional teams to ensure seamless service delivery for customers.
- Ensure communication between the customers and the right department
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Created and maintained detailed database to develop promotional sales.
Order entry
Staples Advantage Canada
Boucherville, QC
10.2013 - 04.2014
- Analyze and interpret various purchase orders
- Transfer data into the company's programs and systems
- Ensure the accuracy of the transcribed information
- Passionate about learning and committed to continual improvement.
In home support
Private individual
Saint-Jean-sur-Richelieu, QC
04.2012 - 08.2013
- Assist with daily activities
- Optimize safety for all premises.
Registered nurse ( and student nurse )
CSSS Haut-Richelieu-Rouville
Saint-Jean-sur-Richelieu, QC
06.2007 - 07.2012
- Clinical fields: Emergency/Traumatology, Escort for medical transport with cardiac monitor, team leader, physical rehabilitation and long-term/palliative care.
Education
Certificate of Technical Studies - Nursing
College Saint-Jean-sur-Richelieu
Saint-Jean-sur-Richelieu, QC06.2007
Skills
- Honesty
- Bilingualism (English/French)
- Problems solving
- Strategic sales
- Maintaining long term business relationships
- Negotiation
- Work ethic
- Tenacity
- Medical
- Versatility
Keyboarding Speed
75 words/min
Languages
English
Full Professional
French
Native or Bilingual
Award
Sales Excellence 2018 - Top sales coordinator
Timeline
Inside Strategic Account Leader (Pilot Project)
Staples Professional Inc.
04.2022 - Current
Account Manager
Staples Professional Inc.
06.2019 - 04.2022
Sales coordinator, Federal Government
Staples Business Advantage Canada
07.2016 - 06.2019
Inside sales coordinator (temporary assignment)
Staples Advantage Canada
04.2015 - 07.2015
Customer care specialist
Staples Advantage Canada
04.2014 - 04.2015
Order entry
Staples Advantage Canada
10.2013 - 04.2014
In home support
Private individual
04.2012 - 08.2013
Registered nurse ( and student nurse )
CSSS Haut-Richelieu-Rouville
06.2007 - 07.2012
Certificate of Technical Studies - Nursing
College Saint-Jean-sur-Richelieu