Pamela Igwe
Vaughan,ON
Summary
Professional in IT support, prepared to tackle complex technical challenges. Proven ability to diagnose and resolve software and hardware issues, enhancing user productivity. Strong focus on team collaboration and adaptability to meet changing IT needs, leveraging technical skills and reliable work ethic.
Overview
7
7
years of professional experience
Work History
Cook Supervisor
Swiss Chalet Restaurant
09.2022 - Current
- Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
- Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
- Improved staff productivity by providing clear instructions, guidance, and constructive feedback on their performance.
- Reduced food waste by carefully monitoring inventory levels and implementing proper storage practices.
Technical Support
Oasis Management Company
07.2020 - 01.2021
- Enhanced customer satisfaction by providing timely technical support and troubleshooting assistance.
- Reduced downtime for clients by providing efficient on-site technical support.
- Provided technical support to clients, resolving issues promptly and enhancing customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Internship Student
Microsoft
03.2018 - 06.2018
- Honed professional competencies with practical, hands-on experiences.
- Collaborated with a team of expert developers to engineer a cutting-edge application.
- Spearheaded the UI/UX design for the app, focusing on an intuitive front-end user experience.
- Enhanced internship performance through effective task management and adherence to deadlines.
- Earned commendations from supervisors for demonstrating a steadfast dedication to personal growth and professional development.
Education
Post-Graduate Diploma - Computer And Information Systems Security
Durham College
Oshawa, ON08-2021
Bachelor of Science - Information Systems And Technology
United States International University (USIU)
Nairobi, Kenya02-2019
Skills
- Network administration
- Ticketing system experience
- Remote desktop support
- Operating system support
- Issue troubleshooting
- Customer service
- DHCP/DNS ethernet and firewall proficient
- TCP/IP
Timeline
Cook Supervisor
Swiss Chalet Restaurant
09.2022 - Current
Technical Support
Oasis Management Company
07.2020 - 01.2021
Internship Student
Microsoft
03.2018 - 06.2018
Post-Graduate Diploma - Computer And Information Systems Security
Durham College
Bachelor of Science - Information Systems And Technology
United States International University (USIU)
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