Summary
Overview
Work History
Education
Skills
Interests
Languages
Timeline
Generic

Pam Pu

Richmond,BC

Summary

Enthusiastic customer services with more than 5 years experiences. Highly professional with extensive training in effective merchandising, sales and customer services techniques. Customers service driven to exceed sales goals and build long-term relationships with customers. Delivers positive experiences through high-quality customer care. Self-motivated with exceptional communication and computer capabilities.

Overview

8
8
years of professional experience

Work History

Sales Associate

Remax Crest City Realty
Vancouver, BC
10.2024 - Current
  • Assisted clients in buying, selling, and renting residential and commercial properties.
  • Provided market insights and property evaluations throughout real estate transactions.
  • Negotiated contracts while offering guidance on legal and financial requirements.
  • Generated leads and conducted property showings to attract potential buyers.
  • Prepared marketing materials to enhance property visibility and appeal.
  • Ensured smooth, ethical transaction processes by maintaining high professional standards.
  • Utilized strong interpersonal skills to build trust with clients and stakeholders.
  • Demonstrated organizational skills to manage multiple transactions effectively.

Sales Associate

Jimmy Choo
Vancouver, BC
11.2020 - 07.2025
  • Established 800 ambassador customers, significantly boosting brand loyalty.
  • Achieved monthly and annual sales targets through effective strategic planning.
  • Cultivated relationships with customers to enhance repeat business.
  • Recommended merchandise based on customer preferences to maximize satisfaction.
  • Greeted customers promptly, assessing needs for tailored recommendations.
  • Responded efficiently to inquiries, ensuring timely resolution of requests.
  • Maintained up-to-date knowledge of sales promotions and payment policies.
  • Executed merchandising, cleaning, and stocking tasks in designated sales areas.

Sales Associate

Christian Dior
Vancouver, BC
07.2022 - 06.2024
  • Delivered exceptional client service by understanding needs and utilizing storytelling techniques.
  • Developed long-term client relationships through personalized suggestions and attention.
  • Provided VIP clients with personalized experiences, celebrating special occasions with gifts.
  • Exceeded sales targets, contributing significantly to overall boutique success.
  • Utilized upselling and cross-selling strategies to maximize sales opportunities.
  • Maintained comprehensive knowledge of Dior collections, including history and craftsmanship.
  • Monitored new arrivals, promotions, and events to keep clients informed.
  • Achieved $1.75 million in sales during first fiscal year, ranking 6th among 13 associates.

Beauty Advisor

Estee Lauder Nordstrom
Vancouver, BC
03.2019 - 11.2020
  • Exceptional customer service, highest sales per labor hour for the year
  • Over 35% of presale in store during holiday season and promotion period
  • Excellent in customer retention and new customer recruitment
  • Assisted 1000 VIP customers
  • Ability to achieve the monthly line assignment and help the counter make 17% increase since year to date
  • Plan, manage and organize store events for various products and occasions
  • Help selling the other luxury brands inside the store like designer shoes and bags and so on.

Beauty Advisor

World Duty Free
11.2017 - 12.2018
  • Exceptional customer service, Assisted team to make commercial plan every month, which increased 10% from each month
  • Assisted new clientele establishment, which recruited over 100 VIP customers in a year
  • Plan, manage and organize store events for various products and occasions in order to make the goal for each period
  • Plan, manage and edit online marketing content for different social media channels
  • Help selling Tom Ford, Hermes Perfume, Lelabo counter
  • Mainly focus selling Atelier Cologne

Education

B.A -

Simon Fraser University

Skills

  • Exceptional customer services
  • Ability to plan for target and make the goal
  • Quick learner and ability to work under pressure
  • Social media expert in terms of marketing development
  • Ability to handle multiple tasks, tight deadlines, attention to detail

Interests

Jewelry, fashion, skincare, makeup, travel, pets

Languages

  • Mandarin (Native) English (Full professional proficiency)

    • Timeline

    Sales Associate

    Remax Crest City Realty
    10.2024 - Current

    Sales Associate

    Christian Dior
    07.2022 - 06.2024

    Sales Associate

    Jimmy Choo
    11.2020 - 07.2025

    Beauty Advisor

    Estee Lauder Nordstrom
    03.2019 - 11.2020

    Beauty Advisor

    World Duty Free
    11.2017 - 12.2018

    B.A -

    Simon Fraser University

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