Pam Pu
Richmond,BC
Summary
Enthusiastic customer services with more than 6 years retail experiences. Highly professional with extensive training in effective merchandising, sales and customer services techniques. Customers service driven to exceed sales goals and build long-term relationships with customers. Delivers positive experiences through high-quality customer care. Self-motivated with exceptional communication and computer capabilities.
Overview
7
7
years of professional experience
Work History
Sales Associate
Christian Dior
2022.07 - 2024.06
- Delivering exceptional service to clients by understanding their need, inspiring the clients with story telling and product knowledge.
- Building long term relationships with clients, often remembering their preferences and suggesting items that suit their tastes.
- Handling VIP clients with special attention, ensuring their unique needs are met. Celebrating birthdays and sending gifts to them during special holidays to make them feel more special and memorable.
- Achieving or exceeding sales targets and contributing to overall success of the boutique.
- Utilizing upselling and cross-selling techniques to maximize sales and opportunities.
- Maintaining an in-depth understanding of Dior's collections, including history, materials and craftsman behind each item.
- Staying uploaded on new arrivals, promotions and events within the boutique.
Sales Associate
Jimmy Choo
2020.11 - 2022.07
- Greeted customers in a timely fashion while quickly determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
- Responded to customer questions and requests in a prompt and efficient manner.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Completed all merchandising, cleaning, stocking and organizing tasks in assigned sales area.
- Built relationships with customers to increase likelihood of repeat business.
- Build eight hundred ambassador customers.
- Achieving monthly goal and yearly goal.
- Scheduled and attended 5 appointments per week
Beauty Advisor
Estee Lauder Nordstrom
2019.03 - 2020.11
- Exceptional customer service, highest sales per labor hour for the year
- Over 35% of presale in store during holiday season and promotion period
- Excellent in customer retention and new customer recruitment
- Assisted 1000 VIP customers
- Ability to achieve the monthly line assignment and help the counter make 17% increase since year to date
- Plan, manage and organize store events for various products and occasions
- Help selling the other luxury brands inside the store like designer shoes and bags and so on.
Beauty Advisor
World Duty Free
2017.11 - 2018.12
- Exceptional customer service, Assisted team to make commercial plan every month, which increased 10% from each month
- Assisted new clientele establishment, which recruited over 100 VIP customers in a year
- Plan, manage and organize store events for various products and occasions in order to make the goal for each period
- Plan, manage and edit online marketing content for different social media channels
- Help selling Tom Ford, Hermes Perfume, Lelabo counter
- Mainly focus selling Atelier Cologne
Education
B.A -
Simon Fraser University
Skills
- Exceptional customer services
- Ability to plan for target and make the goal
- Quick learner and ability to work under pressure
- Social media expert in terms of marketing development
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Sales Associate
Christian Dior
2022.07 - 2024.06
Sales Associate
Jimmy Choo
2020.11 - 2022.07
Beauty Advisor
Estee Lauder Nordstrom
2019.03 - 2020.11
Beauty Advisor
World Duty Free
2017.11 - 2018.12
B.A -
Simon Fraser University