Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pam Pu

Richmond,BC

Summary

Enthusiastic customer services with more than 6 years retail experiences. Highly professional with extensive training in effective merchandising, sales and customer services techniques. Customers service driven to exceed sales goals and build long-term relationships with customers. Delivers positive experiences through high-quality customer care. Self-motivated with exceptional communication and computer capabilities.

Overview

7
7
years of professional experience

Work History

Sales Associate

Christian Dior
07.2022 - 06.2024
  • Delivering exceptional service to clients by understanding their need, inspiring the clients with story telling and product knowledge.
  • Building long term relationships with clients, often remembering their preferences and suggesting items that suit their tastes.
  • Handling VIP clients with special attention, ensuring their unique needs are met. Celebrating birthdays and sending gifts to them during special holidays to make them feel more special and memorable.
  • Achieving or exceeding sales targets and contributing to overall success of the boutique.
  • Utilizing upselling and cross-selling techniques to maximize sales and opportunities.
  • Maintaining an in-depth understanding of Dior's collections, including history, materials and craftsman behind each item.
  • Staying uploaded on new arrivals, promotions and events within the boutique.

Sales Associate

Jimmy Choo
11.2020 - 07.2022
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Completed all merchandising, cleaning, stocking and organizing tasks in assigned sales area.
  • Built relationships with customers to increase likelihood of repeat business.
  • Build eight hundred ambassador customers.
  • Achieving monthly goal and yearly goal.
  • Scheduled and attended 5 appointments per week

Beauty Advisor

Estee Lauder Nordstrom
03.2019 - 11.2020
  • Exceptional customer service, highest sales per labor hour for the year
  • Over 35% of presale in store during holiday season and promotion period
  • Excellent in customer retention and new customer recruitment
  • Assisted 1000 VIP customers
  • Ability to achieve the monthly line assignment and help the counter make 17% increase since year to date
  • Plan, manage and organize store events for various products and occasions
  • Help selling the other luxury brands inside the store like designer shoes and bags and so on.

Beauty Advisor

World Duty Free
11.2017 - 12.2018
  • Exceptional customer service, Assisted team to make commercial plan every month, which increased 10% from each month
  • Assisted new clientele establishment, which recruited over 100 VIP customers in a year
  • Plan, manage and organize store events for various products and occasions in order to make the goal for each period
  • Plan, manage and edit online marketing content for different social media channels
  • Help selling Tom Ford, Hermes Perfume, Lelabo counter
  • Mainly focus selling Atelier Cologne

Education

B.A -

Simon Fraser University

Skills

  • Exceptional customer services
  • Ability to plan for target and make the goal
  • Quick learner and ability to work under pressure
  • Social media expert in terms of marketing development

Languages

English
Professional Working
Chinese (Mandarin)
Native or Bilingual

Timeline

Sales Associate

Christian Dior
07.2022 - 06.2024

Sales Associate

Jimmy Choo
11.2020 - 07.2022

Beauty Advisor

Estee Lauder Nordstrom
03.2019 - 11.2020

Beauty Advisor

World Duty Free
11.2017 - 12.2018

B.A -

Simon Fraser University

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Pam Pu