PALWINDER SINGH JOHAL
Customer Service Associate
Toronto,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Customer Service Representative
Decathlon Canada
09.2023 - Current
- Provides exceptional service standards to enhance shopping experience for retail customers.
- Maintains customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assists manager with customer service policies and procedures to meet and exceed industry service standards.
- Maintains accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases.
- Manages efficient self-checkout kiosk and cash register operations.
Customer Service Associate
Bank Of Montreal
04.2023 - 05.2023
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Recommended products and services to meet customers' credit card and banking needs.
Customer Service Representative
Decathlon Canada
08.2022 - 03.2023
- Assisted an average of 100 customers per day in finding or selecting items, and providing recommendations.
- Provided insight during management meetings to improve overall quality of service.
- Stocked, replenished and organized new inventory with accuracy and efficiency.
- Provided support to teammates in other departments and store events.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Service Delivery Ops Associate
Accenture Pte Ltd
08.2021 - 06.2022
- Facilitated high-end customer experience related to support for advertising bugs.
- Effectively and concisely communicated technical resolution, workarounds, or product confusion to sales team.
- Discerned product confusion from bugs, identified solutions, and advised sales team advertisers to accomplish advertiser's desired outcome.
- Investigated and prioritised advertising issues, escalating to specialist when appropriate for further troubleshooting or de-bugging.
- Consistently met daily KPI of solving 12 cases by delivering services to customer locations within specific timeframes.
- Increased customer satisfaction by resolving issues.
Omni-Channel Sport Leader
Decathlon Singapore
07.2019 - 05.2021
- Consistently provided high-level of customer service tailored to each customer’s needs on daily basis.
- Handled weekly business analysis as ground-level leader for sports such as gymnastics, cardio and yoga sections of store.
- Co-led customer/teammate happiness team with main objective of maintaining good relations and recognition of each member’s capabilities.
- Directly managed a number of employees over the course of two years and contributed to their growth in the company.
- Trained to recruit employees on store level and underwent training to be duty manager of store.
- Handled over 1000 online orders and fulfilled multiple delivery promises under the E-commerce department when assigned to do so.
Education
Associate ASA - Accounting
CPA Australia
01.2017 - 12.2018
Bachelor of Commerce - Accounting And Finance
Curtin University
Singapore 07.2015 - 11.2016
Diploma - Accounting and Finance
Nanyang Polytechnic
Singapore 04.2010 - 03.2013
Skills
- Customer Service Expert
Customer Relations
Creative Problem Solving
Complaint Resolution
Accomplishments
- Participated in overseas volunteering efforts in Pakistan in 2017. Raised funds and gathered resources to provide for a charity hospital and special-needs education centre.
- Captained a competitive bhangra dance team and led them to a 1st-place victory in an international competition in Malaysia in 2017 and brought the team to New York for a competitive performance in 2018.
- Independent singer, songwriter and producer of Punjabi songs.
Timeline
Customer Service Representative
Decathlon Canada
09.2023 - Current
Customer Service Associate
Bank Of Montreal
04.2023 - 05.2023
Customer Service Representative
Decathlon Canada
08.2022 - 03.2023
Service Delivery Ops Associate
Accenture Pte Ltd
08.2021 - 06.2022
Omni-Channel Sport Leader
Decathlon Singapore
07.2019 - 05.2021
Associate ASA - Accounting
CPA Australia
01.2017 - 12.2018
Bachelor of Commerce - Accounting And Finance
Curtin University
07.2015 - 11.2016
Diploma - Accounting and Finance
Nanyang Polytechnic
04.2010 - 03.2013
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