Palwinder Kaur
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Shell Gas Station
01.2025 - 08.2025
- Skilled in troubleshooting minor pump issues; reducing downtime while waiting for maintenance personnel.
- Contributed to increased sales by promoting special offers, discounts, and loyalty programs.
- Addressed customer inquiries with professionalism, resolving issues promptly and effectively.
- Collaborated with team members to maintain smooth operations during peak hours and high-traffic periods.
- Trained new employees on company policies, safety procedures, and customer service best practices.
Education
+2 arts - business administration
Sait University
01.2024
Hairdressing and Basic Skin Care Course - undefined
baani's beauty bar
Cooking Course - undefined
Krystal Institution
Diploma - Management Information Systems
moto web solutions
01.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
Punjabi
English
Timeline
Customer Service Representative
Shell Gas Station
01.2025 - 08.2025
Hairdressing and Basic Skin Care Course - undefined
baani's beauty bar
Cooking Course - undefined
Krystal Institution
Diploma - Management Information Systems
moto web solutions
+2 arts - business administration
Sait University