Palwinder Kaur
Brampton,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Banking Card Advisor
RBC Royal Bank
12.2023 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on product knowledge and credit card accounts, and credit limits.
- Managed timely and effective replacement of damaged or missing products.
Insurance Customer Service Representative
Alight Solutions
08.2023 - 12.2023
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Assisted customers with completing insurance documents to avoid missed information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
Claims Representative
Economy Car Rental
08.2021 - 03.2023
- Followed up with customers regarding adjustments, premiums and refunds..
- Updated claims system to track claim status and provide relevant information to other department.
- Investigated accidents or incidents to determine cause and extent of damages.
Customer Service Call Center Agent
Fedex Express
03.2021 - 08.2021
- Processed debit and credit card and electronic check payments.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
Office Administrative Assistant
E-Z Rent A Car
02.2017 - 03.2021
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Supply Chain Management -
Canadore College of Applied Arts And Technology
North Bay, ON06.2018
Business Management -
Canadore College of Applied Arts And Technology
North Bay, ON09.2017
Bachelor Of Commerce -
Dm College
India05.2016
Skills
- Call Center Operations
- Time Management
- Problem-solving abilities
- Teamwork and Collaboration
Timeline
Banking Card Advisor
RBC Royal Bank
12.2023 - Current
Insurance Customer Service Representative
Alight Solutions
08.2023 - 12.2023
Claims Representative
Economy Car Rental
08.2021 - 03.2023
Customer Service Call Center Agent
Fedex Express
03.2021 - 08.2021
Office Administrative Assistant
E-Z Rent A Car
02.2017 - 03.2021
Supply Chain Management -
Canadore College of Applied Arts And Technology
Business Management -
Canadore College of Applied Arts And Technology
Bachelor Of Commerce -
Dm College
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