ELIE RUBOTA
Ottawa
Summary
Creative, enthusiastic, and ready to take on any task to support the organization's mission. Friendly, hardworking, with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Overview
4
4
years of professional experience
Work History
Banking Advisor
Royal Bank of Canada, RBC
10.2024 - Current
- Extended and sustained relationships with customers to maintain and grow business.
- Increased client satisfaction by providing personalized banking solutions and financial advice.
- Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.
- Strengthened customer relationships through timely follow-ups and proactive communication.
E-commerce Contact Center Agent
Costco contact center
06.2023 - 04.2024
- Responded to customer inquiries, assisted with orders, provided product information, processed returns and refunds
- Maintained customer records using CRM efficiently
- Navigated multiple computer systems simultaneously to access customer information quickly
Technical Support Associate
Teleperformance
04.2023 - 06.2023
- Recorded and maintained relevant notes for each customer and work order
- Monitored operating systems and entered orders to resolve issues
- Analyzed and assessed user problems using test scripts, personal expertise, and exploratory questions
- Identified and solved technical issues with variety of diagnostic tools
Fulfillment Associate
Amazon
10.2022 - 04.2023
- Worked in various positions such as packer, picker, trainer, and more
- As part of my job responsibilities as a Fulfillment Associate, I routinely collaborate with cross-functional teams in order to meet operational goals
Volunteer
Unicef
06.2021 - 09.2021
- Supported key UNICEF programs in the DRC, focusing on child protection, health, and community development
- Engaged in fieldwork such as vaccination campaigns, hygiene promotion, and school visits
- Assisted with monitoring and evaluating program outcomes, collaborating with local communities to improve children's welfare and build resilience
- Developed strong skills in teamwork, communication, and problem-solving
Education
Diploma - Business Administration
La Cite College
Ottawa, ON05-2024
High School Diploma -
Institut De La Gombe
Kinshasa07-2018
Skills
- CRM (Salesforce, Oracle)
- Shipping and Receiving
- Order Packing and Shipping
- Stage Inventory
- Excellent Communication
- Motivated Team Player
- Reading Comprehension
- Customer Service
- Call Center Operations
- Account Management
- Microsoft 365 (Word, Excel)
- Cloud Computing
- System Administration
- Scheduling Appointments
- Data Compilation
- Database entry
- Billing and Invoicing
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Banking Advisor
Royal Bank of Canada, RBC
10.2024 - Current
E-commerce Contact Center Agent
Costco contact center
06.2023 - 04.2024
Technical Support Associate
Teleperformance
04.2023 - 06.2023
Fulfillment Associate
Amazon
10.2022 - 04.2023
Volunteer
Unicef
06.2021 - 09.2021
Diploma - Business Administration
La Cite College
High School Diploma -
Institut De La Gombe
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