Palwasha Saber
Whitby,ON
Summary
Experienced shipping clerk with a proven track record of three years in efficiently managing shipping operations. Skilled in generating accurate shipping documents, overseeing inventory retrieval, and closely monitoring shipment progress. Committed to providing exceptional customer service and possessing excellent communication and mathematics abilities. Proficient in utilizing a range of ERP systems, including SAP, WMS, Acumatica, and Excel data sheets, to streamline processes and ensure optimal efficiency.
Overview
7
7
years of professional experience
Work History
Shipping/Receiving Clerk
Aspect Retail Logistics
03.2024 - 08.2024
- Optimized receiving procedures by streamlining documentation and facilitating prompt distribution of incoming goods to appropriate departments.
- Conducted regular cycle counts and updated warehouse management system to ensure accurate inventory levels maintained.
- Streamlined communication channels between logistics partners, warehouses, and customers to provide prompt updates on shipments and address any potential delays for enhanced customer experience.
- Successfully managed high-volume paperwork and actively collaborated with administrators to resolve invoicing and shipping difficulties.
- Consistently upheld accurate record-keeping by diligently entering data and efficiently managing databases to preserve essential company information.
- Contributed to seamless team integration by assisting in the onboarding process, providing training resources, and coordinating orientation timetables.
- Maintained operational efficiency by effectively addressing IT issues through coordination with tech support, minimizing downtime.
Quality Assurance/Medical Claims Processor
Volkswagen Canada Group
03.2023 - 03.2024
- Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
- Served as a trusted advisor to senior management on matters related to quality assurance, contributing valuable insights that informed strategic decision-making processes.
- Conducted regular audits to identify areas of improvement, leading to increased customer satisfaction levels.
- Participated in supplier evaluations alongside procurement teams, identifying high-quality vendors who met strict criteria for performance consistency and reliability over time.
- Facilitated open communication channels between departments to share best practices in quality assurance methodologies, driving organizational success.
- Drafted quality verification activity reports, presenting findings and recommendations to decision-makers.
Store Manager
Tim Hortons
02.2017 - 12.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
Supply Chain And Operations Management - Business Administration
Durham College
Oshawa, ON04.2023
Skills
- Warehousing Operations
- Warehouse Safety
- Inventory Management
- Inspection and Quality Control
- Warehouse Software Systems
- Shipping Documentation
- Inventory Software
- Advanced Microsoft Excel
- SAP HANA Knowledge
- Strategic Sourcing
- Demand forecasting
- Supplier Relationship Management
Courselearningoutcomes
- Prepare a “combination” style resume, professional cover letter and references in response to an industry specific job posting that meets professional standards.
- Communicate clearly, concisely and correctly in the written, spoken and visual format that fulfills the purpose and meets the needs of the audience.
- Analyze, evaluate and apply relevant information from a variety of sources.
- Locate, select, organize and document information using appropriate technology and information systems.
- Take responsibility for one’s own actions, decisions and consequences.
- Manage the use of time and other resources to complete projects.
Assignmentsummary
Students will locate a job posting for their chosen SCMT industry specific career and will then compile a combination style resume along with a professional cover letter and three references in preparation for their job search.
Assignmentdetails
This is an individual assignment and may not be completed in pairs or groups. Each student will locate a recent job posting in their field, and using this job posting will prepare a professional cover letter, combination style resume and three references. This assignment is submitted two times and the same grading checklist is used both times. The goal is for students to achieve a “perfect” mark on this assignment by the end of the course! Students are encouraged to schedule a one-on-one meeting to review their resume with the Professor and/or Career Services prior to each submission
Resourcesrequired
For style, formatting and structure and details (including sample accomplishment statements, resume templates and sample resumes) please refer to the DC Career Centre Resume and Cover Letter booklets and our class Power Points and notes/handouts posted on DC Connect.
Submissionrequirements
- You must submit 4 documents
- In a MS WORD format for this assignment each time it is submitted: the job posting you are applying for, your cover letter, your resume, your references (minimum 3, maximum 5).
- Failure to submit all 4 relevant documents will result in a mark of zero (0) for this assignment
Submissioninstructions
Students will upload all 4 documents on or before the due date and to the DC Connect Drop Box. NOTE: As per the course outline, late assignments are penalized at 20% per calendar day and after 3 days a mark of zero (0) will be assigned.
Dates
- 10/19/21, Submit resume assignment to DropBox, 10%
- 11/16/21, Submit resume assignment to DropBox, 15%
Languages
English
Native or Bilingual
Software
Warehouse Management Systems
SAP
Microsoft Excel
Powerpoint
Acumatica
Timeline
Shipping/Receiving Clerk
Aspect Retail Logistics
03.2024 - 08.2024
Quality Assurance/Medical Claims Processor
Volkswagen Canada Group
03.2023 - 03.2024
Store Manager
Tim Hortons
02.2017 - 12.2022
Supply Chain And Operations Management - Business Administration
Durham College
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