Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ryan Sheppard

Whitby

Summary

Dynamic Operations Manager with a proven track record at Aspect Retail Logistics, excelling in team leadership and problem-solving. Spearheaded process improvements that enhanced productivity and reduced costs. Cultivated strong employee relations, resulting in higher retention rates and a positive work environment. Expertise in supply chain distribution and effective communication drives success.

Overview

17
17
years of professional experience

Work History

Operations Manager

Aspect Retail Logistics
05.2019 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Leader of 25 supervisors and over 700 unionized staff within a million square foot facility.

Operations Manager

Pival International
01.2017 - 04.2019
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Increased profit by streamlining operations.
  • Email management with strong inbound and outbound email traffic 300-500 emails per day.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Lead Supervisor

Logistics In Motion
06.2008 - 01.2017
  • Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
  • Assisted upper management in achieving long-term company objectives with timely execution of key projects.
  • Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
  • Educated workers about proper safety procedures to prevent accidents and injuries.
  • Deployed corrective actions quickly to maintain strong quality standards and protect consumers.
  • Established clear lines of communication within the team, fostering collaboration and teamwork.
  • Improved team efficiency by streamlining processes and implementing new workflows.
  • Established team priorities, maintained schedules and monitored performance.

Education

Six Sigma Global Institute
Online
02.2023

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Warehouse operations
  • Supply chain distribution
  • Employee relations and conflict resolution

Accomplishments

Management Chair of JHSC for Logistics in Motion 2014-2017

Management Chair of JHSC for Aspect Retail Logistics 2021-2023

Loblaws SME for Flow initiative 2012-2017

Timeline

Operations Manager

Aspect Retail Logistics
05.2019 - Current

Operations Manager

Pival International
01.2017 - 04.2019

Lead Supervisor

Logistics In Motion
06.2008 - 01.2017

Six Sigma Global Institute

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Ryan Sheppard