Palvi
Etobicoke,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Crew Member
Tim Horton
10.2022 - Current
- Abides by all business standards regarding the handling of cash and always keeps it secure
- Transfers materials and tools between storage and work locations Addresses customer concerns in a way that is consistent with policy and focuses on their satisfaction
- Places and receives the merchandise and carries out monthly inventory.
- Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
Supervisor
Roti Roti Family Restaurant
07.2022 - 12.2023
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversee, guide, and instruct staff.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Maintained compliance with company policies, objectives, and communication goals.
Customer Service Assistant
Whitehat
07.2021 - 03.2022
- Handled more than 35 calls per day and answered billing questions from customers who had been escalated in order to keep 20+ clients every month.
- Checked product sales orders for accuracy, clarified paperwork, and authorized order exceptions; chosen to help with new agent training.
- Developed retention efforts by using customer relationship management (CRM) software to collect, analyze, and organize client data.
Education
Bachelor of Business Administration - Project Management
Yorkville University
Skills
- Conflict Resolution
- Customer Service
- Teamwork and Collaboration
- Computer Skills
- Data Entry
- Clerical Support
- Account Management
- Customer Data Confidentiality
- Stock Management
- Sales and Upselling
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Professional
Timeline
Crew Member
Tim Horton
10.2022 - Current
Supervisor
Roti Roti Family Restaurant
07.2022 - 12.2023
Customer Service Assistant
Whitehat
07.2021 - 03.2022
Bachelor of Business Administration - Project Management
Yorkville University
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