Emeli Gutierrez
Lost Hills
Summary
Dynamic professional with a proven track record at Taco Bell, excelling in conflict resolution and leadership. Skilled in enhancing team performance and customer satisfaction through strategic coaching and training. Bilingual in Spanish and English, adept at fostering communication and collaboration in diverse environments. Committed to creating positive experiences and driving operational success.
Overview
4
4
years of professional experience
Work History
Crew Member
Alia Corporation
Lost Hills
03.2024 - Current
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Assisted in restocking kitchen supplies when necessary.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Trained new employees on grill operations and safety protocols.
Manger
Taco Bell
Lost Hills
08.2021 - 03.2024
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with regulatory requirements and industry standards.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Trained employees on additional job positions to maintain coverage of roles.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Provided leadership during times of organizational change or crisis situations.
- Delegated work to staff, setting priorities and goals.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Babysitter
Moms friend
Lost Hills
08.2022 - 11.2022
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Assigned age-appropriate chores to encourage self-confidence and responsibility.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Met and communicated regularly with parents to discuss children's activities and development.
- Developing creative ways to encourage learning through everyday experiences.
- Teaching good manners by setting clear expectations for behavior in various settings.
- Read stories and played alphabet games to promote early literacy.
- Monitored children's safety and well-being to prevent accidents and falls.
- Responsibly watched children while parents were out.
- Organized various activities, games, crafts and outings to keep children entertained.
- Used organization and time management skills to multitask and keep children on set schedules.
Education
High School Diploma -
Wasco Union Highschool
Wasco05-2023
Skills
- Conflict resolution
- Communication skills
- Fluent in Spanish/English
- Patience
- Interpersonal skills
- Problem solving
- Leadership
- Teamwork
- Conflict resolution
- Empathy
References
References available upon request.
Timeline
Crew Member
Alia Corporation
03.2024 - Current
Babysitter
Moms friend
08.2022 - 11.2022
Manger
Taco Bell
08.2021 - 03.2024
High School Diploma -
Wasco Union Highschool
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