Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Palpasa Lama

Toronto

Summary

Dynamic and dedicated professional with extensive experience in customer service at Kfc/Taco Bell. Proven track record in money handling and resolving customer complaints, enhancing loyalty. Recognized for reliability and strong work ethic, consistently achieving sales targets while maintaining a clean environment. Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Overview

4
4
years of professional experience

Work History

Customer Service Associate Cashier

KFC/TACOBELL
06.2024 - Current
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.

Receptionist/Cashier

Moon Sun Travels & Tours
06.2021 - 03.2024
  • Managed front desk operations, greeting visitors and directing inquiries to appropriate departments.
  • Maintained accurate records of visitor logs and appointments, enhancing office organization and security protocols.
  • Handled incoming phone calls, providing information and resolving issues to improve customer satisfaction.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Diploma In Computer System Technician Networking - Computer And Information Sciences

Gerogian@illac
Toronto, ON

Skills

  • Customer service
  • Work ethic and integrity
  • Patience and empathy
  • Cleaning and sanitizing
  • Money handling
  • Reliability and punctuality
  • Data entry

Languages

English

Timeline

Customer Service Associate Cashier

KFC/TACOBELL
06.2024 - Current

Receptionist/Cashier

Moon Sun Travels & Tours
06.2021 - 03.2024

Diploma In Computer System Technician Networking - Computer And Information Sciences

Gerogian@illac
Palpasa Lama