Palpasa Lama
Toronto
Summary
Dynamic and dedicated professional with extensive experience in customer service at Kfc/Taco Bell. Proven track record in money handling and resolving customer complaints, enhancing loyalty. Recognized for reliability and strong work ethic, consistently achieving sales targets while maintaining a clean environment. Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
4
4
years of professional experience
Work History
Customer Service Associate Cashier
KFC/TACOBELL
06.2024 - Current
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Receptionist/Cashier
Moon Sun Travels & Tours
06.2021 - 03.2024
- Managed front desk operations, greeting visitors and directing inquiries to appropriate departments.
- Maintained accurate records of visitor logs and appointments, enhancing office organization and security protocols.
- Handled incoming phone calls, providing information and resolving issues to improve customer satisfaction.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Diploma In Computer System Technician Networking - Computer And Information Sciences
Gerogian@illac
Toronto, ONSkills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Money handling
- Reliability and punctuality
- Data entry
Languages
English
Timeline
Customer Service Associate Cashier
KFC/TACOBELL
06.2024 - Current
Receptionist/Cashier
Moon Sun Travels & Tours
06.2021 - 03.2024
Diploma In Computer System Technician Networking - Computer And Information Sciences
Gerogian@illac