THIERIS RECHI
Calgary,AB
Summary
As a customer service professional with 3 years of experience in the financial industry, I am driven to deliver exceptional service to every customer. My strong communication skills, combined with my ability to build rapport with customers, enable me to effectively address and resolve even the most challenging inquiries. My commitment to excellence and strong work ethic have earned me a reputation for consistently delivering results under pressure in fast-paced environments. I am a quick learner and possess strong computer skills, allowing me to efficiently navigate and utilize new systems and software. I am dedicated to ongoing professional development and strive to continuously grow in my career as a customer service representative.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Associate Cashier
The Home Depot
03.2022 - Current
- Identified and resolved discrepancies and errors in customer accounts.
- Tallied cash drawer at beginning and end of each work shift.
- Welcomed customers and helped determine their needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked with floor team and managers to meet wide range of customer needs.
- Greeted customers entering store and responded promptly to customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card and check transactions to complete customer purchases.
Customer Service Associate Cashier
Deerpoint Liquor Store
09.2022 - Current
- Checked personal identifications during alcohol and tobacco sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Kept detailed records of customer interactions to track and resolve issues quickly.
Administrative Manager
CREDTHI Soluções Financeiras, Atibaia
03.2019 - 08.2022
- Organized and updated databases, records and other information resources.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Developed strategic plans for day-to-day financial operations.
- My strong organizational and leadership skills allowed me to efficiently balance these responsibilities and drive the business to success.
- Created and managed financial models to evaluate corporate investments and acquisitions.
Education
Diploma - Business Administration | Financial Services
Southern Alberta Institute of Technology
Calgary, AB09.2024
BBA - Civil Aviation | Human Resources
Universidade Anhembi Morumbi
São Paulo, SP, Brazil12.2021
Certificate of Technical Studies - Computing Studies And Information Systems
ETEC Professor Carmine Biagio Tundisi
Atibaia, SP, Brazil12.2017
Skills
- Adaptability
- Communication
- Problem-solving;
- Customer relationship building
- New customer acquisition Currency management
- Loan sales
- Manage customer accounts
- Analytical thinking
- Product and service knowledge
- Customer Data Confidentiality
- Station Preparation
- Customer Service
- Complaint Logging and Resolution
- Brand representation
- Customer service excellence
- Data management
- Customer needs assessments
- Banking operations support
Certification
Microsoft Office Specialist: Excel Associate (Office 2019)
Additional Information
Portuguese (Native)
English (Fluent)
Spanish (Intermediate)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Associate Cashier
Deerpoint Liquor Store
09.2022 - Current
Customer Service Associate Cashier
The Home Depot
03.2022 - Current
Administrative Manager
CREDTHI Soluções Financeiras, Atibaia
03.2019 - 08.2022
Diploma - Business Administration | Financial Services
Southern Alberta Institute of Technology
BBA - Civil Aviation | Human Resources
Universidade Anhembi Morumbi
Certificate of Technical Studies - Computing Studies And Information Systems
ETEC Professor Carmine Biagio Tundisi
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