Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Paloma Chavez

Newman

Summary

Dynamic professional with extensive experience in team leadership and customer service, notably as an Assistant Manager at Pollo Loco. Proven ability to enhance operational efficiency and train staff effectively. Bilingual with strong problem-solving skills and CPR/First Aid certification, committed to delivering exceptional service and maintaining high standards.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Pollo Loco
08.2024 - 03.2025
  • Supported daily operational tasks, ensuring smooth workflow and team collaboration.
  • Assisted in coordinating schedules and resources to optimize team efficiency.
  • Learned and utilized company systems for inventory management and reporting.
  • Contributed to training new team members on standard operating procedures.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Crew Team Member

Taco Bell
01.2024 - 08.2024
  • Maintained cleanliness and organization of workstations to ensure a safe environment.
  • Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.

Police Officer

Merced Police Department
05.2022 - 10.2023
  • Conducted thorough investigations on criminal activities, ensuring compliance with legal protocols.
  • Patrolled designated areas to deter crime, providing visible presence and reassurance to community members.
  • Collaborated with local agencies to address public safety concerns and enhance community relations.
  • Responded promptly to emergency calls, assessing situations and implementing appropriate law enforcement actions.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.

Shift Manager

Taco Bell
08.2019 - 01.2022
  • Supervised daily operations, ensuring compliance with safety and quality standards.
  • Streamlined workflow processes to enhance efficiency and reduce operational delays.
  • Conducted performance evaluations, providing constructive feedback for continuous improvement.
  • Trained and mentored new employees to maximize team performance.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Fresh Food Associate

Walmart
05.2018 - 08.2019
  • Managed fresh food inventory, ensuring quality and compliance with safety standards.
  • Trained new associates in product handling and store procedures for optimal performance.
  • Conducted regular evaluations of fresh food displays to maintain freshness and appeal.
  • Assisted in developing promotional displays, increasing customer engagement with fresh products.
  • Unloaded produce trucks and broke down produce pallets to organize produce within refrigerator and dry storage areas.

Inbound Stower

Amazon
07.2017 - 01.2018
  • Operated material handling equipment to efficiently stow inbound inventory.
  • Implemented safety protocols, ensuring compliance with warehouse standards.
  • Strengthened overall warehouse operations by actively participating in continuous improvement initiatives and sharing constructive feedback with management.
  • Conducted quality checks on incoming shipments, maintaining accuracy in stock levels.

Education

Associate of Science - Fire Science

Merced College
Merced, CA
05-2026

Associate of Arts - Criminal Justice

Merced College
Merced, CA
05-2020

High School Diploma -

Gustine High School
Gustine, CA
06-2017

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Multi-tasking
  • Bilingual
  • Problem-solving
  • Criminal Investigations Defense and Arrest Tactics (DAAT)
  • CPR/First Aid Certified
  • Firearms Proficiency

Certification

  • ServSafe Certification
  • Firearm Training

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Manager

Pollo Loco
08.2024 - 03.2025

Crew Team Member

Taco Bell
01.2024 - 08.2024

Police Officer

Merced Police Department
05.2022 - 10.2023

Shift Manager

Taco Bell
08.2019 - 01.2022

Fresh Food Associate

Walmart
05.2018 - 08.2019

Inbound Stower

Amazon
07.2017 - 01.2018

Associate of Science - Fire Science

Merced College

Associate of Arts - Criminal Justice

Merced College

High School Diploma -

Gustine High School
Paloma Chavez