PALLAVI SHARMA
Calgary,AB
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Security Officer
Allied Universal
10.2023 - Current
- Coordinated with other departments to ensure the safety and security of the facility
- Monitored and maintained scheduled security checks to optimize safety
- Identified and reported security threats, unsafe conditions or hazards, and other emergency situations
- Investigated and responded to alarms and other security incidents
- Investigated suspicious activities or persons entering company premises.
Security Supervisor
Allied Universal
02.2023 - 10.2023
- Promoted a culture of safety awareness within the organization by organizing events and awareness campaigns highlighting best practices for personal protection while onsite.
- Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
- Ensured compliance with all relevant regulations and industry best practices through continuous research and professional development opportunities.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
Receptionist Assistant
Sunrise Medical Clinic
08.2020 - 10.2020
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names
- Provided typing, word processing, and clerical support and assisted with special projects
- Sorted incoming mail and placed in department bins or distributed to personnel.
Front Desk Specialist
Lovely professional University
02.2018 - 10.2018
- Demonstrated proficiency in Microsoft Office Suite for administrative tasks
- Provided exceptional customer service by responding to inquiries in a timely manner
- Conducted regular audits of front desk supplies to ensure adequate inventory levels.
Education
Bachelor of Technology - Computer Science
C T Institute of Management & Technology
India09.2014
High School Diploma -
Shiv Jyoti Public School
India04.2010
Skills
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Certification
Alberta Security License
Timeline
Security Officer
Allied Universal
10.2023 - Current
Security Supervisor
Allied Universal
02.2023 - 10.2023
Receptionist Assistant
Sunrise Medical Clinic
08.2020 - 10.2020
Front Desk Specialist
Lovely professional University
02.2018 - 10.2018
Bachelor of Technology - Computer Science
C T Institute of Management & Technology
High School Diploma -
Shiv Jyoti Public School
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