Diego Rico Sanchez
Newcastle,ON
Summary
Accomplished Mental Health Care Security Guard with experience in maintaining safety within healthcare environments. Skilled in risk assessment, crisis intervention and management, coupled with strong interpersonal skills to effectively communicate with healthcare professionals and patients alike. Noted for contributing to a safe, secure environment through vigilance and quick response times to emergencies.
Compassionate Mental Health Care Security Guard recognized for high productivity and efficient task completion. Possess specialized skills in crisis intervention, conflict resolution, and patient safety monitoring. Excel at using empathy, communication, and resilience to manage challenging situations effectively while ensuring a secure environment for both patients and staff.
Overview
10
10
years of professional experience
2020
2020
years of post-secondary education
Work History
Security Officer
Securiguard
Oshawa, Ontario
04.2023 - Current
- Monitored premises to ensure safety and security for all personnel.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to alarms and emergency situations as they arose.
- Monitored patient behavior and ensured a safe environment for all individuals.
- Responded promptly to incidents and emergencies within the facility.
- Collaborated with healthcare staff to maintain effective security protocols.
- Conducted regular patrols to deter potential disturbances or unauthorized access.
- Documented daily activities and incidents in security logs accurately.
- Engaged with patients to provide support and de-escalate tense situations.
- Maintained communication with law enforcement as needed for safety concerns.
- Ensured that all visitors were properly identified prior to entering the facility.
- Implemented strategies designed to improve overall safety conditions throughout the facility.
- Communicated effectively with both staff members and patients while on duty.
- Provided assistance as needed during transport of patients between facilities or off-site locations.
- Conducted investigations into any reported misconduct or infractions by patients or visitors.
- Provided support to staff members in managing challenging behaviors from patients as needed.
- Enforced policies related to visitor access and patient movement within the facility.
- Monitored patient activities to ensure safety and security protocol was followed.
- Assisted with the implementation of safety protocols including searches of persons and personal property.
- Prepared incident reports detailing all occurrences during shift operations.
- Attended weekly meetings with supervisors to discuss potential security issues or concerns.
- Conducted regular patrols of assigned areas to deter unauthorized activity or suspicious behavior.
- Provided security for mental health patients in a secure environment.
- Observed and documented patient behavior, incidents, and violations of rules.
- Interacted regularly with mental health professionals to provide support for their work with clients.
- Utilized de-escalation techniques when interacting with potentially volatile situations.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Maintained high levels of alertness throughout shifts.
- Provided friendly and professional assistance to employees, visitors and customers.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Searched bags manually to identify prohibited items and contraband.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Monitored CCTV systems to ensure safety and security of premises.
Meals-on-Wheels Driver
Community care
Bowmanville, Ontario
10.2022 - Current
- Delivered meals to clients in a timely and safe manner.
- Maintained accurate records of deliveries and client preferences.
- Assisted clients with meal selection and dietary needs.
- Collaborated with team members to optimize delivery routes.
- Provided support during community events related to meal services.
- Participated in training sessions conducted by supervisors regarding safety procedures and protocol.
- Informed clients about menu changes, new services, and other pertinent information.
- Followed established routes for efficient delivery of meals within designated timeframe.
- Provided friendly customer service while interacting with clients.
- Communicated effectively with office staff regarding route changes, delays, or other issues encountered on the job.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Reviewed delivery documents and orders and reported errors to supervisor.
Security Guard
Paragon security
Oshawa, Ontario
01.2020 - 02.2023
- Monitored premises to ensure safety and security for visitors and staff.
- Conducted regular patrols to identify and address potential security risks.
- Responded swiftly to emergency situations, following established protocols and procedures.
- Completed day-to-day duties accurately and efficiently.
Farm Equipment Operator
Ever fresh green house
Newcastle, Ontario
01.2016 - 01.2019
- Operated tractors and harvesting equipment for crop production tasks.
- Maintained and repaired farm machinery to ensure optimal performance.
- Assisted in planting, cultivating, and harvesting various crops efficiently.
- Conducted routine inspections and maintenance to ensure equipment functionality and safety.
- Followed safety protocols while operating machinery in order to avoid accidents or injuries.
- Performed routine inspections on all heavy machinery prior to use.
- Performed pre-shift and post-shift equipment inspections and accurately completed reports to support company policy.
- Kept equipment fueled and ready for immediate use to support scheduling demands.
Education
Police Foundation - Police Foundation
Durham College
Oshawa 01.2019 - 01.2021
Clarke High School
Newcastle, ONSkills
- Incident response
- Access control
- Surveillance monitoring
- Safety protocol enforcement
- Report writing
- Crisis management
- Client interaction
- Emergency response
- Incident reporting
- Risk assessment
- Security protocols
- Customer service
- Team collaboration
- Conflict resolution
- Record keeping
- Communication skills
- Problem solving
- Attention to detail
- De-escalation techniques
- Time management
- Safety compliance
- Report generation
- Invoice verification
- High level of integrity
- Surveillance
- Conflict resolution techniques
- First aid and CPR certified
- Emergency evacuation procedures
- CCTV surveillance
- Stationary surveillance
- Security guard license
- Interior and exterior patrol
- Security equipment operation
- Conflict de-escalation
- FLUENT IN [LANGUAGE]
- Monitoring patient behavior
- Daily activity documentation
- Patient observation
- Verbal communication
- Stress tolerance
- Physical fitness
- Patient restraint
- Maintaining confidentiality
- Radio communication
- Physical stamina
- Verbal and written communication
- First aid certified
- Security camera monitoring
- English fluency
- Crowd control
Languages
Spanish
First Language
Spanish
Advanced (C1)
C1
Timeline
Security Officer
Securiguard
04.2023 - Current
Meals-on-Wheels Driver
Community care
10.2022 - Current
Security Guard
Paragon security
01.2020 - 02.2023
Police Foundation - Police Foundation
Durham College
01.2019 - 01.2021
Farm Equipment Operator
Ever fresh green house
01.2016 - 01.2019
Clarke High School