Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Palak Patel

Scarborough,Canada

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Manager

Subway
Toronto, Ontario
03.2019 - 01.2023
  • Consult with customers by phone or in person to provide information about products or services
  • Keep record of customer interactions or transactions, recording details of inquiries, complaints, comments as well as actions taken
  • Solicit sales of new products or services
  • Compile and balance cash receipts at the end of the day
  • Supervise and participate in kitchen and store front activities
  • Assign duties, responsibilities, and workstations to employees in accordance with job requirements
  • Coordinate with the manager for weekly schedules and ensure smooth functioning of the restaurant
  • Inspect the store on a weekly basis to ensure the tasks are done as per the standards
  • Place and maintain the Inventory orders on quick service from Subventory
  • Assist Manager with the scheduling and orientation of the new hires.

Customer Service Representative

Subway
Toronto, Ontario
12.2016 - 03.2019
  • Greet and respond to client inquiries in an enthusiastic and polite manner
  • Assist customers by providing information and resolving their complaints
  • Accept Payments by cash, credit cards, vouchers or automatic debits
  • Train new employees on all responsibilities according to their position in a safe manner
  • Solve work-related problems, such as and malfunctioning equipments
  • Familiar and comfortable with fast-paced working conditions.

Tutor

01.2015 - 01.2016
  • Assist students with core concepts in introductory financial and managerial accounting
  • Alter teaching styles to best articulate the complex concepts and theories of accounting.

Assistant Accountant

Paresh P. Patel & Co.,Chartered Accountants
06.2014 - 12.2015
  • Prepared Trial Balance of books, Income Tax, Post Journal entries and Perform Basic Bookkeeping tasks
  • Maintained Financial Records, General Ledgers and Financial statements
  • Calculate and prepare cheques for payrolls
  • Preparation of other statistical, financial and Accounting reports
  • Filing tax returns and reconcile
  • Keep financial records and establish, maintain and balance various Accounts using manual and computerized bookkeeping system
  • Take full responsibility over any issue that the client is facing and resolve it effectively
  • Manage their accounts and get in touch with back-end team to expedite the resolution
  • Retention and Acquisition of the clients over the phone following the procedures and protocols.

Education

Accounting Diploma (ACC) -

Seneca College of Applied Arts and Technology
Toronto, ON
04.2018

Masters of Commerce (M.Com) -

Gujarat University
Ahmedabad
03.2016

Information Technology - Cybersecurity

Seneca College of Applied Arts And Technology
North York, ON

Skills

  • Excellent communication skills in English, Hindi, and Gujarati (both written and verbal)
  • Problem-solving skills
  • Reliable and attention to detail
  • Willingness to learn new skills
  • Highly motivated and well-organized with excellent time management skills
  • Proficient in MS Word, Office, Excel, Access, Sage50, AS400 and Outlook
  • Strategic Planning
  • Business Administration
  • Policy Implementation
  • Expense Tracking
  • Time Management
  • Staff Training and Development
  • Customer Relationship Management (CRM)
  • Team Leadership
  • Schedule Preparation
  • Staff Management
  • Budget Control

References

Raghav Aggarwal, Fraud Analyst, Scotiabank, 6479959590, Raghav.aggarwal@scotiabank.com

Certification

  • Cyber security self-paced training from ISC2 in July,2024
  • Advanced diploma in computer network and internet protocol from Alison
  • Introduction to cyber security from CISCO

Timeline

Manager

Subway
03.2019 - 01.2023

Customer Service Representative

Subway
12.2016 - 03.2019

Tutor

01.2015 - 01.2016

Assistant Accountant

Paresh P. Patel & Co.,Chartered Accountants
06.2014 - 12.2015

Accounting Diploma (ACC) -

Seneca College of Applied Arts and Technology

Masters of Commerce (M.Com) -

Gujarat University

Information Technology - Cybersecurity

Seneca College of Applied Arts And Technology

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Palak Patel