MANTHAN SHETH
Vancouver,BC
Summary
Perceptive and dynamic management personnel in the retail sector with more than three years experience cultivating positive customer experience and relationships by leading and developing an effective team. Highly organized, detail-oriented and technically adept managing multiple projects simultaneously and effectively delivering results. Seeking a leadership and career advancement position with an organization desiring an innovative professional.
Overview
13
13
years of professional experience
Work History
ASSISTANT STORE MANAGER
7 ELEVEN CANADA INC
VANCOUVER
05.2013 - Current
- Providing prompt, efficient and legendary customer service. Investigating and resolving customer inquiries and complaints in an empathetic manner.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Scheduled staff shifts to cover peaks and lows in business and in accordance with the specified budgets.
- Hiring, on-boarding and training staff on daily operational procedures and company services. Identified individual development needs with appropriate training and fostering an environment of continuous growth.
- Execution of merchandising plan as per company strategy and standards. Maintaining a healthy, safe workplace.
- Reconciled Financial summary and reports and perform banking functions.
RESEARCH ASSISTANT
DEPT OF GERONTOLOGY, SIMON FRASER UNIVERSITY
VANCOUVER
07.2016 - Current
- Screening and recruiting participants for the Retirement study through telephone interviews. Maintaining and updating participant database.
- Conducting in-depth qualitative face-to-face interviews with the study participants following the interview guideline and probing methods.
- Transcribing the interviews verbatim using Dragon Naturally Speaking software.
- Provide research support through systematic literature review.
- Develop and write research reports with the team based on the findings of the study.
MPH PRACTICUM STUDENT
COLLABORATING CENTER FOR PRISON HEALTH AND EDUCATION
UBC, VANCOUVER
04.2013 - 12.2013
- Assisting Preceptor in designing and conducting workshops for the previously incarcerated individuals on mental health and addictions
- Assisting in development of workshop informational brochures, posters and presentations for various workshops and conferences.
- Maintaining record of participant details by extracting data from pre-participation survey and knowledge questionnaire.
- Assisting in writing grant applications, research methods and research board ethics application for upcoming projects.
Education
Master of Science - Public Health
SIMON FRASER UNIVERSITY
2014
Skills
- Excellent Written/Verbal Communication skills
- Multilingual: English, Hindi, Gujarati
- Extensive Organizational Skills
- Team Management
- Time Management Skills
- Meticulous Attention To Detail
- Report Building
- Team Player
Accomplishments
- Awarded with "Employee of the Month" on two occasions and "Guest Service Attendant of the Year" for 2015 at 7 Eleven Canada.
Timeline
RESEARCH ASSISTANT
DEPT OF GERONTOLOGY, SIMON FRASER UNIVERSITY
07.2016 - Current
ASSISTANT STORE MANAGER
7 ELEVEN CANADA INC
05.2013 - Current
MPH PRACTICUM STUDENT
COLLABORATING CENTER FOR PRISON HEALTH AND EDUCATION
04.2013 - 12.2013
Master of Science - Public Health
SIMON FRASER UNIVERSITY