Palak Dhiman
Ottawa,Canada
Summary
I am a trained and motivated medical office assistant with hands-on experience as a medical receptionist in a homeopathy clinic and volunteer work at a community health centre in Jalandhar. I recently completed the Office Administration – Health Services program at Algonquin College in Ottawa, where I developed strong administrative, communication, and patient service skills. I am passionate about working in healthcare settings and committed to providing professional, efficient, and compassionate support to patients and medical staff.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Medical receptionist
Private Homeopathy Clinic
Jalandhar, India
05.2022 - 06.2023
- Supported the billing department in resolving discrepancies; ensured prompt payment from patients.
- Maintained clean reception area to promote a positive clinic environment.
- Assisted doctors with administrative tasks to facilitate smooth clinic operations.
- Coordinated insurance paperwork for seamless claim processing.
- Prepared examination rooms prior to appointments; ensured readiness for patients.
- Ensured patient comfort by providing clear communication and timely service.
Medical Office Volunteer
Jalandhar Community Health Centre
Jalandhar, India
01.2022 - 04.2022
- Provided friendly customer service at front desk reception.
- Helped patients fill out forms, managed appointment scheduling, and maintained cleanliness in the reception area.
- Greeted patients and assisted them with completing intake forms
- Scheduled appointments and managed follow-up reminders
- Filed patient records and ensured confidentiality
- Provided support to medical office staff with clerical tasks
Education
Office Administrative- Health Services - Medical field
Algonquin College
Ottawa 01.2024 - 06.2025
Skills
- Health Information Systems Understanding
- Patient interaction
- Medical terminology
- Medical Transcription
- Medical Billing
Affiliations
- Volunteering in the community , Reading health and wellness articles, Practicing meditation and mindfulness, Organizing and planning events , Learning new medical office software
Certification
Skincare Certification – Completed in India, 2020
Timeline
Office Administrative- Health Services - Medical field
Algonquin College
01.2024 - 06.2025
Medical receptionist
Private Homeopathy Clinic
05.2022 - 06.2023
Medical Office Volunteer
Jalandhar Community Health Centre
01.2022 - 04.2022
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