PALAK
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Chaat Hut Sweets and Restaurants
Brampton, ON
12.2024 - 03.2025
- Maintained knowledge of store products to offer quality recommendations to customers.
- Handled cash, check and card transactions and maintained balanced drawer
- Answered incoming phone calls to offer information to customers and direct callers.
- Handled customer complaints and concerns to provide swift resolution and increase customer satisfaction.
- Issued and evaluated receipts to check order accuracy.
Applications Team Lead
Career Brick
07.2023 - 03.2024
- Led a team of 5 members to achieve all case outcomes promptly.
- Conducted in-person and on-call counselling for students and parents on career options.
- Guided team members in completing application forms and tracking statuses.
- Maintained student data regularly in CRM software for accurate record-keeping.
- Facilitated weekly team meetings to improve communication and address challenges.
- Monitored team performance metrics, providing feedback and mentoring consistently.
- Coordinated with departments to ensure seamless project execution and delivery.
Student Application Counselor
Career Brick
03.2023 - 06.2023
- Guided students through application and admission processes to improve success rates.
- Assessed applications and supporting documents, including transcripts and academic records.
- Provided detailed information on school programs, admissions procedures, financial aid, and housing options.
- Organized and participated in college fairs, open houses, and recruitment events to attract prospective students.
- Submitted applications via college portals and followed up for admission responses.
Sales Associate
Vijay Sales
03.2022 - 02.2023
- Organized racks and shelves to enhance store aesthetics and promote merchandise effectively.
- Handled cash transactions in compliance with company policies, ensuring accuracy in financial exchanges.
- Built strong customer relationships to drive repeat business opportunities.
- Managed returns, exchanges, and refunds according to store policy, maintaining customer satisfaction.
- Prepared merchandise for sales floor through effective pricing and tagging processes.
Merchandise Associate
Lots Wholesale
03.2021 - 02.2022
- Transported merchandise to sales floor and restocked shelves, bins, and racks.
- Maintained clean and organized sales floor to enhance customer satisfaction.
- Addressed customer inquiries regarding pricing, merchandise, and department information.
- Removed damaged, expired, and discontinued items from displays to ensure product quality.
Cashier
Big Bazaar
01.2020 - 02.2021
- Greeted customers upon entry and promptly addressed needs.
- Assisted customers in identifying specific product requirements.
- Worked flexible schedules and additional shifts to accommodate business demands.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns and refunds and resolved transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
12th Grade -
CBSE
01.2016
Bachelor of Arts - undefined
Delhi University
01.2020
Skills
- Team Player
- Time Management
- Fast Learner
- Problem Solving
- Customer focused
- Hardworking and Responsible
Certification
Security Guard License and certification in emergency First Aid with CPR
Languages
English
Punjabi
Hindi
Timeline
Customer Service Representative
Chaat Hut Sweets and Restaurants
12.2024 - 03.2025
Applications Team Lead
Career Brick
07.2023 - 03.2024
Student Application Counselor
Career Brick
03.2023 - 06.2023
Sales Associate
Vijay Sales
03.2022 - 02.2023
Merchandise Associate
Lots Wholesale
03.2021 - 02.2022
Cashier
Big Bazaar
01.2020 - 02.2021
Bachelor of Arts - undefined
Delhi University
12th Grade -
CBSE