GRATIA POON
Toronto,ON
Summary
Dynamic and bilingual professional with proven customer service and relationship-building skills honed at Humber River Hospital and other diverse roles. Excelled in creating positive environments and resolving issues to enhance customer loyalty. Fluent in Cantonese and Mandarin, adept in Microsoft Office Suite, showcasing exceptional multi-tasking and verbal communication abilities.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Barista
Humber River Hospital
11.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Part Time Barista
The Alley CA
05.2023 - Current
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Used POS system to accurately enter orders and process payments.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Early Childcare Assistant
Grace Christian School Day Nursery
06.2023 - 10.2023
- Effectively managed classroom behavior by implementing consistent rules and routines for all students.
- Contributed to maintaining clean and organized classrooms to ensure a productive learning environment for all students.
- Promoted physical development by leading outdoor activities, games, and group exercises suitable for young children.
- Fostered social-emotional development in young children by promoting sharing, empathy, and cooperation.
- Provided one-on-one support to children with special needs or developmental delays.
Retail Sales Associate
Demo Soap Studio
05.2023 - 06.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Education
Bachelor of Arts - English For International Corporate Communication
University of Central Lancashire
Hong Kong07-2019
Skills
- Friendly and outgoing
- Team Player
- FLUENT IN Cantonese, Mandarin
- Verbal Communication
- Bilingual (Cantonese, Mandarin)
- Customer Service
- Multi-tasking
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Certification
First aid and CPR-C certifications
Driving License
Timeline
Barista
Humber River Hospital
11.2023 - Current
Early Childcare Assistant
Grace Christian School Day Nursery
06.2023 - 10.2023
Part Time Barista
The Alley CA
05.2023 - Current
Retail Sales Associate
Demo Soap Studio
05.2023 - 06.2023
First aid and CPR-C certifications
Driving License
Bachelor of Arts - English For International Corporate Communication
University of Central Lancashire
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