Paisley Gliddon
Greater Sudbury,ON
Summary
Young and personable, hard-working woman with waitressing/hostessing experience. Able to make customers feel welcomed with my warm and bubbly personality. Driven to provide customers with a pleasant experience in terms of customer service and dining. Efficient with busing tables, taking orders properly, upselling, making suggestions/maintaining good conversation,completion of all side duties, and plenty more. I am a reliable and consistent staff member who you can count on, with a strong work ethic and attention to detail.
Overview
6
6
years of professional experience
Work History
Bartender/Waitress
The Cliff Pub & Eatery
Sudbury, Province*
09.2023 - Current
- Greeted customers promptly and courteously as they arrived at the restaurant.
- Provided menus, answered questions about menu items, and made recommendations when requested.
- Took orders accurately and entered them into the point-of-sale system in a timely manner.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked identification of guests ordering alcoholic beverages to verify legal drinking age.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Assisted other servers with table maintenance such as refilling water glasses or clearing dishes when needed.
- Consistently provided friendly and attentive service that made guests feel welcome and appreciated.
- Resolved customer complaints in a professional manner while maintaining positive attitude.
F&B Server
Taboo Muskoka
Gravenhurst, ON
06.2022 - 06.2023
- Responsible for providing food and beverages to players on the course, in addition to various requests from the Clubhouse that golfers may need during their round
- Identified needs of customers promptly and efficiently
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Stock beverage cart, and beverage shed daily
- Daily AM and PM inventory count
- ID-ing of anyone who appears to be under the age of 25
- Worked flexible schedule to accommodate the hours of the golf course to include evenings, weekends, and holidays
- Provided exceptional service to guests on refreshment cart, grill, fine dining and banquet environment
- Delivered prompt and efficient service in a hectic and high-paced environment
Customer Service Representative
LCBO
Gravenhurst, ON
05.2021 - 11.2021
- Expected to serve customers promptly, while providing them with a positive experience while shopping.
- Unloading and stocking shelves in a timely manner
- Provide assistance for customers that required any time of help whether it be locating a type of drink, information about a specific type of alcohol, or carrying things to their car for them
- In charge of packaging online pick-up orders
- Operating computerized cash registers efficiently with proper knowledge of the system
- Affectively ID'ing people of age who of which look under the age of 25
- Answering the telephone and assisting the caller with whatever they need
Waitress
The Old Station
Bracebridge, ON
08.2019 - 02.2020
- Greeted customers, answered questions and recommended specials to increase profits
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties
- Handled a high volume of customers and stressful situations regularly with ease
- Welcomed customers as they arrived and sat them
- Took food and beverage orders Served food and alcohol
- Cleaned tables and ensured the restaurant was as orderly as possible
- Responsible for verifying the identification and age of any customers ordering alcoholic beverages
- Remembering and submitting food orders to the kitchen staff
- Trusted for the cleaning and closing of the restaurant and completing my side duties
Digital Marketing Intern
Lead with Danielle Business Services
Gravenhurst, ON
09.2018 - 02.2020
- Responsible for the social media management and marketing of promotions/campaigns of small businesses throughout Muskoka
- Worked Mainly independently, and efficiently
- Held accountable for scheduling and maintenance of all social media platforms associated with the business
- Skilled at producing and editing Youtube videos for promotions of said business
- Executed all work on a professional level while learning new skills along the way
- Organized and prioritized my work to ensure deadlines were me
Hostess
Boston Pizza
Gravenhurst, ON
10.2017 - 08.2019
- Welcome guests in a warm and friendly manner
- Striving to make an outstanding first impression on those who enter the restaurant to try and make their dining experience as pleasant as possible
- Seat guests and manage the restaurant's seating chart
- Helped servers get drinks and take food out to tables in a timely manner
- Clearing off tables efficiently
- Monitors restaurant activity to determine seating and dining flow
- Keeping the bathrooms and the front of the restaurant clean regularly
- Responsible for packaging take-outs and doing deliveries
- Always ensuring the needs of all the guests are met and that they're happy
- Completion of all side duties and schedule for the following day before each shift comes to an end
Education
Bachelor of Arts - Criminology
Lakehead University
Orillia06.2025
Ceritifcate - Digital Marketing Management
University of Toronto
Toronto, ON12.2020
High School Diploma -
Bracebridge And Muskoka Lakes Secondary School
Bracebridge, ON06.2017
Skills
- Friendly, Positive Attitude
- Team Building
- Conflict Resolution
- Point of Sale (POS) System Operations
- Customer Service and Rapport
- Verbal and Written Communication
- Upselling and Cross Selling
- Dining Room Cleaning and Upkeep
- Warm and Friendly
- Active Listening
- Food Safety Standards
- Safe Food Handling
- Ability to Lift 30 Pounds
- Age Verification
- Table Bussing
- Special Dietary Requirements
- Efficient and Detail-Oriented
Timeline
Bartender/Waitress
The Cliff Pub & Eatery
09.2023 - Current
F&B Server
Taboo Muskoka
06.2022 - 06.2023
Customer Service Representative
LCBO
05.2021 - 11.2021
Waitress
The Old Station
08.2019 - 02.2020
Digital Marketing Intern
Lead with Danielle Business Services
09.2018 - 02.2020
Hostess
Boston Pizza
10.2017 - 08.2019
Bachelor of Arts - Criminology
Lakehead University
Ceritifcate - Digital Marketing Management
University of Toronto
High School Diploma -
Bracebridge And Muskoka Lakes Secondary School
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