Laurynn Miller
Summary
Experienced Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
10
10
years of professional experience
Work History
Bartender/Waitress
Dream Catcher Cigar Lounge
Kahnawake, QC
08.2022 - 09.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Customer Service Representative
Sports Interaction
Kahnawake, QC
08.2020 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Trained staff on operating procedures and company services & policies, as well as trained new personnel over a 6-8 week timeframe as a Senior Agent.
- Maintained a customer satisfaction rate of over 90% with forward thinking strategies focused on addressing customer needs and resolving concerns, paying attention to special needs or wants in order to best suit the client.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Quality Assurance Tester
Warner Bros.
Montreal, QC
12.2019 - 07.2020
- Wrote and submitted comprehensive bug reports, providing details on factors such as ease of application, severity and other metrics.
- Compared multi-platform game performance to verify consistency across PC and console versions.
- Followed procedural protocols for determining content fun functionality and quality.
- Collaborated with team members to test multi-player content during quality assurance tasks.
- Collaborated with developers and product owners to stay current on product features and intended functionality.
Cashier
Smoke King
Kahnawake, QC
06.2014 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Restocked, arranged and organized cigarettes and smoking accessories on shelves to drive product sales.
- Educated customers on promotions to enhance sales.
- Answered questions about store policies and concerns to support positive customer experiences.
- Operated cash register for cash, debit and credit card transactions.
Gas Attendant & Cashier
First Choice Gas Station
Kahnawake, QC
06.2015 - 09.2016
- Maintained clean and orderly work station.
- Greeted and provided each customer with the highest levels of service and satisfaction at all times.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Helped customers complete purchases, locate items and join rewards program in order to promote loyalty, satisfaction and sales numbers.
- Completed various transactions on a daily basis (cash, debit and credit).
- Pumped gas for clients and took payments.
- Developed rapport with regular customers through friendly interactions during repeat visits, contributing to a welcoming atmosphere at the station.
Education
Social Services
Dawson College
Montreal, QC2023
Certificate - Professional Makeup Artistry
Inter-Dec College
Montreal, QC02.2017
Professional Photography
Dawson College
Montreal, QC2016
Skills
Flexible and adaptable
Strong communication skills
Friendly demeanour
Active listener
Excellent people skills
Strong work ethic
High level of multitasking
Customer Service
Highly reliable
Team player attitude
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Bartender/Waitress
Dream Catcher Cigar Lounge
08.2022 - 09.2024
Customer Service Representative
Sports Interaction
08.2020 - 08.2022
Quality Assurance Tester
Warner Bros.
12.2019 - 07.2020
Gas Attendant & Cashier
First Choice Gas Station
06.2015 - 09.2016
Cashier
Smoke King
06.2014 - 11.2019
Social Services
Dawson College
Certificate - Professional Makeup Artistry
Inter-Dec College
Professional Photography
Dawson College