Zachary Jones
McKinleyville
Summary
Dynamic professional with extensive experience in customer service and sales, notably at O'Reilly Auto Parts. Proven ability to lead teams and enhance performance while excelling in fast-paced environments. Skilled in inventory management and airport operations, ensuring safety and compliance. Committed to delivering exceptional service and resolving conflicts effectively.
Overview
8
8
years of professional experience
Work History
Cross-Utilized Ramp Agent
California Redwood Coast – Humboldt County Airport
McKinleyville
01.2024 - Current
- Loaded/unloaded baggage and cargo; operated belt loaders and tugs.
- Assisted passengers at gates, issued boarding passes, and handled check-ins.
- Maintained safety and compliance with airport protocols in all conditions.
Key Holder / Sales Associate
O'Reilly Auto Parts
McKinleyville
05.2022 - 01.2024
- Oversaw store operations, consistently meeting or exceeding sales targets.
- Trained new staff to enhance performance and service quality.
- Managed inventory and merchandising to optimize product placement.
- Facilitated conflict resolution to maintain customer satisfaction.
Cook / Bartender
Humboldt Bay Social Club
Samoa
05.2021 - 05.2022
- Prepared meals for events and daily service; handled bar responsibilities.
- Managed inventory, sanitized kitchen/bar, and enhanced guest experiences.
Motorclothes Sales Associate
Harley-Davidson
Eureka
04.2021 - 11.2021
- Delivered excellent customer service and upsold merchandise.
- Maintained displays, handled cash register, and supported store promotions.
Cashier
Big Oil & Tire Company
Arcata
09.2017 - 10.2019
- Processed transactions, helped customers locate products, and trained new hires.
- Maintained cleanliness and store appearance, resolved customer concerns.
Education
Automotive Engineering Technology, Business Administration
College of the Redwoods
Eureka, CASkills
- Customer Service & Sales
- Team Leadership & Training
- Problem Solving & Decision-Making
- Multitasking in Fast-Paced Settings
- Inventory & Merchandising
- Communication & Relationship Building
- Tool Use & Carpentry Fundamentals
- Airport Operations & Ramp Safety
- Ground support equipment operation
- Arrival/departure procedures
- Equipment inspection
- Aircraft greeting
- Security awareness
- Vehicle operation
- Inclement weather tolerance
- Marshaling aircraft
- Aircraft marshalling
Timeline
Cross-Utilized Ramp Agent
California Redwood Coast – Humboldt County Airport
01.2024 - Current
Key Holder / Sales Associate
O'Reilly Auto Parts
05.2022 - 01.2024
Cook / Bartender
Humboldt Bay Social Club
05.2021 - 05.2022
Motorclothes Sales Associate
Harley-Davidson
04.2021 - 11.2021
Cashier
Big Oil & Tire Company
09.2017 - 10.2019
Automotive Engineering Technology, Business Administration
College of the Redwoods
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