Cathy Bazzano
550 Country Club Drive Santa Rosa,CA
Overview
13
13
years of professional experience
Work History
Customer Service Agent/Cross Utilized Ramp Agent
United Ground Express
09.2019 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Server II
Bohemiam Grove
06.2024 - 08.2024
- Demonstrated strong multitasking skills by managing tables simultaneously without compromising service quality.
- Served hot food promptly with focused attention to member and guests needs.
- Collaborated with fellow servers during busy shifts for efficient workflow and excellent member experiences.
Professional Stager Northbay Staging
Co-owner
01.2015 - 07.2024
- Enhanced property appeal by strategically arranging furniture and accessories in a visually pleasing manner.
- Showcased properties'' best features by creating inviting spaces that appealed to potential buyers'' emotions.
- Streamlined project timelines by efficiently coordinating schedules with moving companies, cleaning services, and other professionals involved.
Property Manager
Airbnb
07.2022 - 02.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Personal Assistant
Creative Destiny, LLC
01.2012 - 06.2018
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
Education
RDA - Dental Assisting
Santa Rosa Junior College
Santa Rosa, CA06.1993
Timeline
Server II
Bohemiam Grove
06.2024 - 08.2024
Property Manager
Airbnb
07.2022 - 02.2023
Customer Service Agent/Cross Utilized Ramp Agent
United Ground Express
09.2019 - Current
Professional Stager Northbay Staging
Co-owner
01.2015 - 07.2024
Personal Assistant
Creative Destiny, LLC
01.2012 - 06.2018
RDA - Dental Assisting
Santa Rosa Junior College