Overview
Work History
Education
Timeline
Generic

Cathy Bazzano

550 Country Club Drive Santa Rosa,CA

Overview

13
13
years of professional experience

Work History

Customer Service Agent/Cross Utilized Ramp Agent

United Ground Express
09.2019 - Current
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Server II

Bohemiam Grove
06.2024 - 08.2024
  • Demonstrated strong multitasking skills by managing tables simultaneously without compromising service quality.
  • Served hot food promptly with focused attention to member and guests needs.
  • Collaborated with fellow servers during busy shifts for efficient workflow and excellent member experiences.

Professional Stager Northbay Staging

Co-owner
01.2015 - 07.2024
  • Enhanced property appeal by strategically arranging furniture and accessories in a visually pleasing manner.
  • Showcased properties'' best features by creating inviting spaces that appealed to potential buyers'' emotions.
  • Streamlined project timelines by efficiently coordinating schedules with moving companies, cleaning services, and other professionals involved.

Property Manager

Airbnb
07.2022 - 02.2023
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.

Personal Assistant

Creative Destiny, LLC
01.2012 - 06.2018
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.

Education

RDA - Dental Assisting

Santa Rosa Junior College
Santa Rosa, CA
06.1993

Timeline

Server II

Bohemiam Grove
06.2024 - 08.2024

Property Manager

Airbnb
07.2022 - 02.2023

Customer Service Agent/Cross Utilized Ramp Agent

United Ground Express
09.2019 - Current

Professional Stager Northbay Staging

Co-owner
01.2015 - 07.2024

Personal Assistant

Creative Destiny, LLC
01.2012 - 06.2018

RDA - Dental Assisting

Santa Rosa Junior College

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