Paige Roache

Fracture Clinic (August 2022- present)

Inpatient Surgical Unit (June 2021-Aug 2022)

• Prepares and organizes patient charts, including admissions, discharges, physician orders, scheduling outpatient patient appointments including diagnostic and laboratory testing.
• Answers a multi-line telephone system for two outpatient clinics, providing information, and directing calls to appropriate personnel within the hospital.
• Arranges discharges and patient transportations.
• Assists nurses and doctors with patient care, improving overall quality of service provided to patients.
• Train new hires by sharing knowledge and best practices acquired from years of experience.
• Collaborates with multidisciplinary teams and physicians to ensure optimal patient care and outcomes.
• Managing schedules for two outpatient clinics, while optimizing workflow efficiency within the unit.
• Performs various administrative tasks by filing, copying and faxing medical documents while maintaining patient confidentiality.
• Prepares and processes patient referrals.

• Completed registration for COVID-19 Assessment Centre electronically, verifying accurate patient information.
• Answered patient questions and inquiries regarding registration process and documentation.
• Provided training to new registration clerks on policies, procedures, and best practices for maintaining efficient workflow within the department.
• Managed high call volumes while accurately collecting patient information and directing calls to appropriate departments as needed.
• Collaborated with hospital staff to ensure smooth transitions between departments and services for patients.

• Responsible for screening all patients and staff during COVID-19 pandemic.
• Maintained clean and safe environments for patients, families, and staff by adhering to COVID-19 infection control protocols.
• Supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction.

• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Handled cash transactions accurately, contributing to balanced daily financial reports.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

• Ensured inventory accuracy through diligent tracking of beverage cart stock levels and restocking as needed.
• Liaised with kitchen staff regarding special requests or dietary restrictions from guests, ensuring a seamless service experience.
• Retained an extensive knowledge of alcoholic drinks protocols for responsible serving practices.
• Conducted regular maintenance checks on the beverage cart, ensuring optimal performance during shifts.
• Demonstrated strong knowledge of available beverages, making personalized recommendations based on customer preferences.
• Handled customer inquiries and complaints professionally, resolving issues promptly to maintain high levels of satisfaction.
• Assisted in training new Beverage Cart Servers, sharing best practices for efficient service and sales success.

• Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
• Maintained a clean and organized café environment, adhering to health and safety regulations.
• Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
• Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.

• Retained an extensive knowledge of alcoholic drinks protocols for responsible serving practices.
• Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
• Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
• Handled customer inquiries and complaints professionally, resolving issues promptly to maintain high levels of satisfaction.

• Maintained cleanliness and provided exceptional customer service to promote positive movie-going experience.
• Promoted sales of merchandise by showcasing product features and benefits through engaging interactions with guests.
• Demonstrated adaptability by working various positions within the theater as needed, including box office cashier, concession attendant, and usher.
• Enhanced customer satisfaction by efficiently managing ticket sales and providing accurate showtime information.
• Managed cash transactions accurately while adhering to all financial policies, ensuring proper handling of funds and minimal discrepancies.