SHENESSA JAMES
Toronto,Ontario
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Unit Clerk
Unity Health St Joseph
05.2023 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Scheduled appointments for patients and coordinated transportation services when necessary.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
- Processed payroll for over 40 employees bi-weekly, ensuring accuracy of pay and deductions.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Assisted with auditing processes related to payroll.
- Prepared discharge summaries following completion of a patient's stay in the facility.
- Organized ordered medical tests, sample collection and patient transportation.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Arranged hospital admissions and discharge for patients as required
Child and Youth Worker
Calvary Child And Family Services
06.2023 - Current
- Implemented behavior modification strategies to address challenging behaviors exhibited by young clients.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for children and adolescents.
- Enhanced youth development by implementing engaging and age appropriate programs.
- Developed strong rapport with clients and families, fostering trust and open communication.
Shelter Worker
Relief Community, Dorvict Home and Healthcare
09.2022 - Current
- Handled intake interviews, orientation and evaluation of residents’ understanding of house rules, ensures ongoing enforcement of policies, which may include client discipline
- Monitored residents’ daily activities and is available for their personal, practical and morale support
- Accurately records day-to-day happenings; maintains logbooks
- Answered telephone queries regarding availability of accommodation
- Performed regular internal and external security checks
- Performed meal prep, light cleaning
- Performed other assigned duties required to ensure a safe and secure environment
Personal Support Worker
NorFinch Nursing Home
01.2023 - 04.2023
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Provided companionship to isolated or lonely clients by engaging in conversation and accompanying them on outings.
- Recorded vital signs including temperature, pulse, respiration rate, and blood pressure.
- Prepared meals according to dietary needs of individuals served.
Switchboard Operator
Unity Health St. Michael Hospital
01.2022 - 03.2023
- Operated switchboard and work as part of a team to effectively handle incoming telephone calls, including locating system and paging service equipment and effectively respond to emergency calls for cardiac, trauma, and fire
- Performed computer searches for patient information
- Used computer applications to update the on-call schedules daily
- Operated the overhead emergency paging system
- Maintained a positive image of the Hospital in telephone and personal
- Reviewed performance metrics with Call Center Team Lead to achieve optimal operation goals communication, with patients, vendors, staff, visitors and external callers
- Directed calls to the appropriate party or provide accurate information
- Responded appropriately to others in difficult/sensitive situations.
Manager Assistant
Operations Toronto Community Housing
09.2021 - 03.2022
- Organized files and data into the system
- Demonstrated ability to respond and resolve clients request and concerns
- Entered data into information systems and makes updates to in system as require
- Computerized office systems, including computers, fax machines, photocopiers, scanners, printers
- Handled supplies and conducted duties such as maintaining stocks and updating records
- Distributed EPPs to TCHC locations
- Process very high volume of incoming and outgoing calls, assistance with patient inquiry quickly and efficiently
- Conducted building inspection within TCHC building
- Collected and complete administrative forms, reports, evaluation tools and statistical information, as necessary
- Performed administrative duties including data entry, creating correspondence, taking notes, etc
- Completed progress reports bi-weekly and a final report at the end of the work term
Residential Care Worker
The Salvation Army Harbour Light
11.2019 - 04.2020
- Greeted and welcomed clients and provided them with positive attitude
- Respond to general enquiries in person and on the telephone.
- Type form letters, invoices, requisitions, forms, labels, tabs, etc.
- Photocopy and collates documents for distribution, mailing and filing.
- Sort and files correspondence, records, and various documents.
- Process incoming and outgoing mail, manually and electronically.
- Processes payments, matches invoice back up
- Perform filing, typing, mail and courier services, and other related clerical tasks.
- Log incoming facsimiles, courier material and delivers to appropriate staff.
- Check daily incoming mail for and updates records as needed.
Home Support Worker
Paramed` Home Health Care
01.2019 - 04.2020
- Helped Clients Perform Personal Hygiene
- Provided personal care and companionship for seniors and persons with disabilities where care is provided within the client's
- Helped Clients with household work such as laundry, cleaning, and cooking
- Interact with seniors and form a therapeutic relationship.
After School Program
Daystrom Public School
11.2018 - 01.2021
- Organized and spearheaded daily after school activities for elementary school children
- Tracked class attendance and student progress
- Maintained accurate participation and attendance records
- Communicated effectively with schoolteachers and parents to ensure students received support needed
- Created art, educational and recreational activities, supporting after school programs
Early Childhood Educator Assistant
Discovery Point Daycare
09.2018 - 12.2019
- Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
- Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
- Ensured safety of the children by monitoring their play areas and activities throughout the day.
- Maintained classroom cleanliness by tidying up toys, wiping down surfaces and vacuuming rugs.
- Developed positive relationships with parents through communication about their child's daily activities.
- Observed children's development and reported any concerns to lead teacher.
- Encouraged positive behavior through modeling appropriate behaviors.
Family Support Worker
The Salvation Army Church
06.2018 - 09.2019
- Registered new clients into the food bank system
- Collected, documented and evaluated information to determine client’s initial/ongoing eligibility for assistance
- Enter data into information systems and makes updates to in system
- Compiled and verified client information by contacting various sources (e.g. financial institutions, employers, landlords, etc.)
- Collect, prepare and process forms and reports, vouchers, invoices, purchase order requisitions, forms and files
- Assisted clients by completing forms, scanning forms and documents
- Booked new monthly appointments for clients
- Identified problems and find solutions to assist the client
- Effectively developed telephone communication skills by taking calls and responded to inquiries
- Referred clients to social services agencies
- Educated clients about available services and resources
- Referred clients to food banks, financial assistance programs, employment and training support and health and immigration services.
Community Worker
Doorsteps Neighbourhoods Services
09.2015 - 01.2018
- Provided assistance to individuals and families in need of social services, such as housing, healthcare, education, employment and financial aid.
- Organized outreach activities to engage members of the community and promote awareness of available resources.
- Conducted research on current social issues and collaborated with other organizations to plan events related to these topics.
- Provides specialized administrative support services to a diverse client community.
- Assisted clients in developing life skills and independent living abilities.
- Facilitated recreational activities that encouraged socialization and skill development.
- Educated families about available resources within the community.
Education
Certificate - Personal Support Worker
Seneca College
06.2022
Diploma - Social Service Worker
Seneca College
06.2015
Skills
- Fluent in English Language, proven ability to communicate eloquently, audibly and professionally
- Excellent problem recognition skills and ability to proactively achieve resolutions both through direction and negotiation
- Exceptional communication skills and friendly when interacting with others
- Excellent organizational, customer service, interpersonal and communication skills (written and verbal) with the ability to empathetically listen, interpret and respond
- Work well in a team environment and independently
- Superior communication skills, able to prioritize, make sound decision and problem solving skills in stressful environment
- Ability to work under pressure and adapt to changes, extremely flexible and able to multi task with large volumes
- Ability to work in a fast paced, ever-changing environment while maintaining consistency of approach
- Patient-Centered Care
- Good keyboarding skills, with minimum typing speed of 50 WPM
- Ability to interpret and apply a variety of policies, practices and processes to come up with sound resolutions and improvement if needed
- Enthusiastic and open minded when taking on new tasks
- Experience working in a community setting and with the general public
- Proficient in Microsoft Office, including but not limited to Microsoft Word, excel, outlook and Power Point
- Experience in Progress Documentation and Case Documentation
- Caseload Management
- Disability Support
- Client Advocacy
- Mental health knowledge
Languages
English
Full Professional
Timeline
Child and Youth Worker
Calvary Child And Family Services
06.2023 - Current
Unit Clerk
Unity Health St Joseph
05.2023 - Current
Personal Support Worker
NorFinch Nursing Home
01.2023 - 04.2023
Shelter Worker
Relief Community, Dorvict Home and Healthcare
09.2022 - Current
Switchboard Operator
Unity Health St. Michael Hospital
01.2022 - 03.2023
Manager Assistant
Operations Toronto Community Housing
09.2021 - 03.2022
Residential Care Worker
The Salvation Army Harbour Light
11.2019 - 04.2020
Home Support Worker
Paramed` Home Health Care
01.2019 - 04.2020
After School Program
Daystrom Public School
11.2018 - 01.2021
Early Childhood Educator Assistant
Discovery Point Daycare
09.2018 - 12.2019
Family Support Worker
The Salvation Army Church
06.2018 - 09.2019
Community Worker
Doorsteps Neighbourhoods Services
09.2015 - 01.2018
Certificate - Personal Support Worker
Seneca College
Diploma - Social Service Worker
Seneca College
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