Organized and reliable employee with 9 years of experience in the Customer Service Industry with high attention to detail and ability to work in a fast paced environment.
Overview
12
12
years of professional experience
Work History
Client Care Representative
Open Circle Benefits
10.2018 - Current
Answering calls in a call centre, Reception, Admin work, Life claims, Emails
Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
Collaborated with team members to achieve monthly performance goals, contributing to increased customer retention rates.
Delivered exceptional service by promptly responding to client inquiries through phone, email, and chat platforms.
General Labourer
Bottom Line Maintenance
09.2012 - Current
Assist Owner with labor duties (installing and servicing hoists), Prepare invoices for completed services, Verified payments for Invoices
Sales Associate
Children's Place
11.2017 - 10.2018
Inventory, Answer telephone inquiries, Update/receive Stock, Process Refunds
Sales, Stock and Receiving Associate
Education Station
10.2014 - 04.2017
Answer telephone inquiries, Respond to Email's, Order placement, Checking stock to invoices, Update/receive stock, Manager floor staff, Handle cash, Balance daily sales
Education
Highschool Diploma -
M. E. Lazerte
Edmonton, AB
Skills
Great at multitasking
Very Motivated
Flexible Schedule
Quickly Adapts to new situations
Organized
Problem Solving
Dedicated
Deadline Oriented
Works well in a team environment
Great Attention to Detail
References
Available upon request
Volunteer Experience
Santa's Breakfast
Edmonton Food Bank for Annual Christmas Hamper Packing
Business Development Executive BDE LATAM at Open English / Open Education LCCBusiness Development Executive BDE LATAM at Open English / Open Education LCC