Emalie Nelson
Tustin
Summary
Motivated and adaptable professional with a strong background in client care & veterinary services. Skilled in building trust with patients, communicating effectively and ensuring positive experiences. Recognized for empathy, attention to detail, and the ability to remain calm and supportive in high stress situations. Believer in company wide support and communication for effective outcomes.
Overview
7
7
years of professional experience
Work History
Client Care Representative
Veterinary Surgical Specialists, AVSG Internal Medicine Emergency & Critical Care
03.2025 - Current
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided information on services, procedures, and pricing to enhance client understanding.
- Resolved client inquiries and concerns promptly to maintain high satisfaction levels.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Triaged incoming patients to determine treatment needs and urgency of care.
Care Concierge
VCA Animal Hospital Urgent Care
10.2023 - Current
- Assisted in patient intake and documentation processes, ensuring accurate data entry and streamlined workflow.
- Educated patients on treatment plans and medication instructions, enhancing patient understanding and compliance.
- Provided exceptional support during emergencies by remaining calm under pressure while following established protocol for crisis management.
- Enhanced patient satisfaction by providing compassionate care and addressing concerns promptly.
- Monitored animal behavior and health, reporting changes to veterinary staff.
- Managed appointment scheduling, ensuring efficient clinic workflow and client communication.
Customer Service Associate
At Home Decor Superstore
12.2021 - 07.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Monitored inventory levels, ensuring timely replenishment of stock items.
- Supported team in restocking shelves, ensuring product availability for customers.
Shift Lead
Hug Life Ice Cream
06.2018 - 03.2020
- Implemented safety standards in food handling to maintain product quality and hygiene.
- Supported store management with inventory management tasks, including ordering and receiving shipments of products.
- Completed opening and closing procedures efficiently, setting up the store for success each day.
- Educated customers on menu items, enhancing their experience through personalized recommendations.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
Education
Bachelor of Science - Geography
California State University, Fullerton
Fullerton, CA01.2023
Skills
- Attention to detail
- Effective multitasking
- Compassionate care
- Billing and invoicing
- Client relations
- Appointment scheduling
- Inventory management
- Cross-department communication
Timeline
Client Care Representative
Veterinary Surgical Specialists, AVSG Internal Medicine Emergency & Critical Care
03.2025 - Current
Care Concierge
VCA Animal Hospital Urgent Care
10.2023 - Current
Customer Service Associate
At Home Decor Superstore
12.2021 - 07.2022
Shift Lead
Hug Life Ice Cream
06.2018 - 03.2020
Bachelor of Science - Geography
California State University, Fullerton