Paige Morrison
Ottawa,ON
Summary
Dedicated and energetic customer service professional with over a decade of experience. Specializes in building strong relationships and solving problems. Passionate about providing clear and effective communication, always striving to help customers optimize their success. Thrives in fast-paced environments, excelling at time management and adapting to new situations. Eager to learn and grow, embracing change and feedback as opportunities for continuous improvement.
Overview
17
17
years of professional experience
Work History
Technical Support Advisor
Shopify
08.2021 - 02.2025
- Maintained expert-level knowledge of company products to provide accurate, tailored information to clients during support calls, chats, or emails.
- Collaborated with cross-functional teams to identify recurring technical issues, resulting in improved product quality.
- Continuously sought opportunities to enhance personal knowledge and skills through attending industry events, webinars, and ongoing training sessions.
- Fostered positive relationships with clients through clear communication, active listening, and always following up until the problem is solved.
- Escalated high-priority cases to appropriate departments, ensuring swift resolution and preventing potential downtime for clients.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
Ecommerce Store Owner
HousewivesHussies
01.2020 - Current
- Launched and successfully operate my own online store (housewiveshussies.com), applying the skills and knowledge gained from my time at Shopify.
- Gained firsthand experience in ecommerce operations, such as product selection, website design, customer service and marketing.
- Developed a deep understanding of merchant challenges, enabling me to provide even more tailored and impactful support to Shopify users.
- Stayed on top of ecommerce trends and best practices, continuously learning and optimizing my store for growth.
- Utilized problem-solving, agility, and creativity to adapt to changing market demands and customer expectations.
Server/Hostess
Prohibition Public House
01.2017 - 06.2023
- Delivered efficient, friendly service to enhance guest experience and encourage return visits.
- Managed parties of up to 40 guests successfully.
- Collaborated with team members to maintain smooth workflow during busy periods.
- Resolved customer concerns professionally to maintain positive relationships.
Head Cashier/ Sales Associate
Pandora Jewelry Store
10.2016 - 09.2019
- Politely greeted customers and directed them to find what they are looking for.
- Upsold items that were a great addition to their purchase.
- Reached sales goals each shift to maintain position as Sales Associate.
- Trained new employees on product knowledge, sales strategies, inventory, customer service and using the cash register.
- Hired as seasonal; extended as a permanent employee due to excellent performance.
Cashier
KFC/Taco Bell
10.2008 - 08.2013
- Pleasantly greeted customers in a drive-thru window or at front cash
- Processed orders with utmost certainty in customer needs at a fast pace
- Expedited orders in a quick and reliable manner
Supervisor/ Sales Associate
Bel-O-Sol Tanning Salon
09.2012 - 03.2017
- Supervisor position that included training new employees and observing designated tasks.
- Key holder. Responsible for opening and closing the store independently.
- Successful sales associate.
Education
Bachelor of Arts - Psychology
Carleton University
01.2018
High School -
Holy Cross Secondary School
Kingston, Ontario06.2011
Skills
- Strong interpersonal and social skills
- Leadership by example
- Active listening
- Verbal and written communication
- Product knowledge
- Customer service expert
- Teamwork and collaboration
- Multitasking
- Organizational skills
- Technical troubleshooting
Timeline
Technical Support Advisor
Shopify
08.2021 - 02.2025
Ecommerce Store Owner
HousewivesHussies
01.2020 - Current
Server/Hostess
Prohibition Public House
01.2017 - 06.2023
Head Cashier/ Sales Associate
Pandora Jewelry Store
10.2016 - 09.2019
Supervisor/ Sales Associate
Bel-O-Sol Tanning Salon
09.2012 - 03.2017
Cashier
KFC/Taco Bell
10.2008 - 08.2013
Bachelor of Arts - Psychology
Carleton University
High School -
Holy Cross Secondary School