Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Divya Sharma

Dartmouth,Canada

Summary

Well-established skills in sales, customer service, and the ability to cope with pressure under heavy loads. Excellent at dealing with people and establishing their contact with right parties for greater overall success. Possess strong work ethics and always demonstrate professionalism. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Technical Support Advisor

Concentrix
05.2023 - Current
  • Greeting in a friendly manner, demonstrating empathy whenever needed
  • Listening actively to customer's needs and concerns
  • Troubleshooting technical issues regarding hardware, software, networking
  • Escalating calls through right pathway to ensure issue resolution
  • Logging all calls accurately as per the customer's and client's need
  • Ensuring customer satisfaction with the on call services offered

Customer Service Representative

Bank of Montreal
03.2022 - 03.2023
  • Provides information to customers on their account status and account balances
  • Consistently reviewing account and service histories of clients to identify negative trends that can be counteracted with products from our current offerings
  • Responds to phone concerning deposit errors, misapplied or incorrect deposits
  • Efficiently completing customer requested transactions, identifying potential selling opportunities, and engaging with customers regarding forecasted financial needs

Customer Service Specialist

Walmart
08.2021 - 12.2021
  • Assisting customers with product and purchase queries
  • Executing all verbal instruction of the client regarding their orders
  • Providing exceptional customer service by creating a lasting memorable impression while maintaining the store's standard

Customer Service Representative

Inbound Outbound Solutions
09.2020 - 08.2021
  • Handling phone orders while maintaining professionalism and collecting all information accurately
  • Billing customers, collecting payments, processing charges or make change accurately

Education

Global Business Management -

Conestoga College
12.2021

Financial Services and Financial Security Advisor -

Cegep De La Gaspesie Et Des Iles
03.2021

Bachelor's in commerce - Accounting, Business Studies, Economics

Government College
06.2017

Skills

  • Strong interpersonal and communication skills
  • Multi-tasking
  • Customer Driven
  • Time management
  • Building Customer Trust and Loyalty
  • Teamwork
  • MS Office
  • Data entry and maintenance
  • Account Management
  • Creative Problem Solving
  • Financial Account Maintenance
  • Adaptability
  • Public Speaking
  • Planning and coordination

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Limited Working

Timeline

Technical Support Advisor

Concentrix
05.2023 - Current

Customer Service Representative

Bank of Montreal
03.2022 - 03.2023

Customer Service Specialist

Walmart
08.2021 - 12.2021

Customer Service Representative

Inbound Outbound Solutions
09.2020 - 08.2021

Global Business Management -

Conestoga College

Financial Services and Financial Security Advisor -

Cegep De La Gaspesie Et Des Iles

Bachelor's in commerce - Accounting, Business Studies, Economics

Government College
Divya Sharma