Divya Sharma
Dartmouth,Canada
Summary
Well-established skills in sales, customer service, and the ability to cope with pressure under heavy loads. Excellent at dealing with people and establishing their contact with right parties for greater overall success. Possess strong work ethics and always demonstrate professionalism. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Technical Support Advisor
Concentrix
05.2023 - Current
- Greeting in a friendly manner, demonstrating empathy whenever needed
- Listening actively to customer's needs and concerns
- Troubleshooting technical issues regarding hardware, software, networking
- Escalating calls through right pathway to ensure issue resolution
- Logging all calls accurately as per the customer's and client's need
- Ensuring customer satisfaction with the on call services offered
Customer Service Representative
Bank of Montreal
03.2022 - 03.2023
- Provides information to customers on their account status and account balances
- Consistently reviewing account and service histories of clients to identify negative trends that can be counteracted with products from our current offerings
- Responds to phone concerning deposit errors, misapplied or incorrect deposits
- Efficiently completing customer requested transactions, identifying potential selling opportunities, and engaging with customers regarding forecasted financial needs
Customer Service Specialist
Walmart
08.2021 - 12.2021
- Assisting customers with product and purchase queries
- Executing all verbal instruction of the client regarding their orders
- Providing exceptional customer service by creating a lasting memorable impression while maintaining the store's standard
Customer Service Representative
Inbound Outbound Solutions
09.2020 - 08.2021
- Handling phone orders while maintaining professionalism and collecting all information accurately
- Billing customers, collecting payments, processing charges or make change accurately
Education
Global Business Management -
Conestoga College
12.2021
Financial Services and Financial Security Advisor -
Cegep De La Gaspesie Et Des Iles
03.2021
Bachelor's in commerce - Accounting, Business Studies, Economics
Government College
06.2017
Skills
- Strong interpersonal and communication skills
- Multi-tasking
- Customer Driven
- Time management
- Building Customer Trust and Loyalty
- Teamwork
- MS Office
- Data entry and maintenance
- Account Management
- Creative Problem Solving
- Financial Account Maintenance
- Adaptability
- Public Speaking
- Planning and coordination
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Limited Working
Timeline
Technical Support Advisor
Concentrix
05.2023 - Current
Customer Service Representative
Bank of Montreal
03.2022 - 03.2023
Customer Service Specialist
Walmart
08.2021 - 12.2021
Customer Service Representative
Inbound Outbound Solutions
09.2020 - 08.2021
Global Business Management -
Conestoga College
Financial Services and Financial Security Advisor -
Cegep De La Gaspesie Et Des Iles
Bachelor's in commerce - Accounting, Business Studies, Economics
Government College