Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
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Page Falconer

St. Catharines,ON

Summary

Diligent Assistant Manager with a proven track record at Aramark. Strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Manager

Aramark
09.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Assistant Manager

Kentucky Fried Chicken
01.2015 - 08.2021
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Assisted in budget preparation, ensuring alignment with financial goals.

Server Supervisor

Vaticano
04.2014 - 09.2016
  • Trained new servers on company policies, procedures, and best practices for exceptional guest service.
  • Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
  • Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
  • Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.

Education

High School Diploma -

Notre Dame College School
Welland, ON
06.2012

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Supervision
  • Task Delegation
  • Staff Management
  • Workload Management
  • Cost Control
  • Schedule oversight
  • Customer service and satisfaction
  • Strategic thinking and planning
  • Effective communication
  • Time management

Accomplishments

  • Documented and resolved employee conflicts which led to a safe and positive work environment.
  • Advanced in the company in a short period of time
  • Has successfully filled the management role while manager was on paternity leave
  • Constantly evolving in the workplace

Languages

English

Certification

  • Smart Serve

Timeline

Assistant Manager

Aramark
09.2021 - Current

Assistant Manager

Kentucky Fried Chicken
01.2015 - 08.2021

Server Supervisor

Vaticano
04.2014 - 09.2016

High School Diploma -

Notre Dame College School

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Page Falconer