Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Additional Information
Certification
Work Availability
Timeline
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Padmavathy Meduri

Padmavathy Meduri

Salesforce Certified Administrator
Markham,ON

Summary

Salesforce Certified Administrator/Test Lead

PROFILE SUMMARY

Highly motivated professional with a proven record of delivering business efficiencies for over 8+ years with Accenture.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Developed excellent understanding of the business processes in a very short time to deliver value.

Worked with stakeholders to understand the project goals.

Created detailed test plans that helped business, development, and support teams to understand the testing requirements.

Strong collaboration with internal and external teams for Release Roll-out.

Shared the status of business requirements implementation, production bugs to executive leadership through various status reports.

Worked and delivered with high efficiency even in ambiguous situations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Salesforce Certified Administrator

TALENTSTACKER CAREER DEVELOPMENT PROGRAM
Markham, ON
09.2022 - Current
  • Gathered and analyzed the requirements and the data flow in the entire system
  • Created roles and profiles for the org
  • Created custom objects along with fields, page layouts and the various relationships using junction objects, among them as per the requirements of the program
  • Created validation rules and formulas to satisfy certain user specific conditional criteria
  • Automated a few email alerts in the flow builder for certain functionalities
  • Developed the end user training deck along with my peers
  • Active participation in the weekly review meetings for any requirement clarifications or enhancements
  • Effective collaboration with my peers with respect to the product configuration and implementation.
  • Cultivated interpersonal skills by building positive relationships with others.

TECHNICAL SUPPORT

SITEL
TORONTO
01.2022 - 08.2022
  • Managed high levels of call flow and responded to Profile/Turbotax/Quickbooks technical support needs.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance
  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across Canada
  • Suggested improvements in existing knowledge articles
  • Received many accolades for my fast-learning skills, communication skills, my patience and friendly nature with my customers while troubleshooting their issues.


TEST LEAD

ACCENTURE
02.2007 - 03.2013
  • Designed and Reviewed business specification strategy for applications to support multi-tenants
  • Owned and Supported Multi Program Artifact assessments used by Partners and Accenture
  • Built test plans and collaborated with test teams for its implementation
  • Managed six successful Application and Process transitions from In-house to Vendor and vice versa in just over a year
  • Spearheaded knowledge sharing sessions
  • Designed process for peer reviews of test cases
  • Collaborated with external and internal test teams for requirement analysis and designing test scenarios
  • Worked with SAP team to review feature/product requirements, provide input on business requirements and modification of specifications
  • Designed and executed Test cases and tracked execution through Traceability Matrix I created
  • Performed E2E functional and regression testing on applications manually
  • Maintained bug tracking system through their life cycle
  • Reviewed Functional Specs and worked with Business Analysts to clarify working of current system for writing specs of Change Request

TEST ANALYST

ACCENTURE, MICROSOFT
06.2005 - 01.2007
  • Analyzed requirements and identified features and functions to be tested
  • Lead estimates for requirements, change requests and bug fixes
  • Collaborated with different teams for root cause analysis and communicated to leadership team
  • Designed and executed test scenarios
  • Participated in defect management and bug reporting

Education

MCA - Master of Computer Applications

Osmania University

B. Sc - Maths, Electronics, Computer Applications

Osmania University

Skills

Teambuilding

Analytical and Critical Thinking

Multitasking Abilities

Planning and Coordination

Flexible and Adaptable

Attention to Detail

TECHNOLOGY:

Salesforce § JIRA § Visual Studio § SQL Server § MS Office

Accomplishments

  • CERTIFICATIONS:
  • Salesforce Certified Administrator
  • Certified Scrum Master
  • Certified Product Owner

Additional Information

RECOGNITIONS

Newton Team of Quarter Award.

Super Trooper Team Award.

Digital Portfolio - padmameduri-dev-ed.my.site.com/portfolio/s

Certification

· Salesforce Certified Administrator

· Certified Scrum Master

· Certified Product Owner

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Salesforce Certified Administrator

TALENTSTACKER CAREER DEVELOPMENT PROGRAM
09.2022 - Current

TECHNICAL SUPPORT

SITEL
01.2022 - 08.2022

TEST LEAD

ACCENTURE
02.2007 - 03.2013

TEST ANALYST

ACCENTURE, MICROSOFT
06.2005 - 01.2007

MCA - Master of Computer Applications

Osmania University

B. Sc - Maths, Electronics, Computer Applications

Osmania University

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Padmavathy MeduriSalesforce Certified Administrator