PADMASTI MERUVA
Toronto,ON
Summary
Delivered excellent customer service at Tim Hortons by managing customer requests during peak hours, ensuring accurate order fulfillment, and maintaining a clean and customer-friendly workspace. Demonstrated strong communication skills, problem solving abilities, teamwork, and the ability to thrive in a fast-paced setting.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Tim Hortons
09.2023 - Current
- Delivered commendable service in a fast-paced setting by fulfilling customer requests, resolving issues, and ensured a memorable dine-in experience.
- Perform administrative duties, including: cash register readings, orbit, inventory, banking, and ordering.
- Worked closely with fellow associates to deliver uninterrupted high quality service, including coordinating tasks during the busiest hours and assisting fellow associates in achieving overall store objectives.
- Displayed strong interpersonal skills by actively interacting with customers, offering personalized recommendations, and handling special requests or modifications.
- Able to maintain composure during the busiest hours of operation and and high-pressure situations, demonstrating strong problem-solving skills.
- Actively involved in promoting store, seasonal promotions, and loyalty programs, which resulted in strengthening brand loyalty.
- Responsible for monitoring inventory, restocking supplies, and conducting regular checks to ensure availability of essential sale items.
Education
Bachelor of Science - Biotechnology
Sathyabama Institute of Science And Technology
Chennai, INDIA06.2021
Skills
- Customer Service
- Problem-solving abilities
- Customer satisfaction measurement
- Client Relations
- Microsoft Office Suite
- Team Development
- Coordination
- Order Fulfillment
- Store maintenance
Timeline
Customer Service Representative
Tim Hortons
09.2023 - Current
Bachelor of Science - Biotechnology
Sathyabama Institute of Science And Technology
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