Summary
Overview
Work History
Education
Skills
Timeline
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PADMASTI MERUVA

Toronto,ON

Summary

Delivered excellent customer service at Tim Hortons by managing customer requests during peak hours, ensuring accurate order fulfillment, and maintaining a clean and customer-friendly workspace. Demonstrated strong communication skills, problem solving abilities, teamwork, and the ability to thrive in a fast-paced setting.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Tim Hortons
09.2023 - Current
  • Delivered commendable service in a fast-paced setting by fulfilling customer requests, resolving issues, and ensured a memorable dine-in experience.
  • Perform administrative duties, including: cash register readings, orbit, inventory, banking, and ordering.
  • Worked closely with fellow associates to deliver uninterrupted high quality service, including coordinating tasks during the busiest hours and assisting fellow associates in achieving overall store objectives.
  • Displayed strong interpersonal skills by actively interacting with customers, offering personalized recommendations, and handling special requests or modifications.
  • Able to maintain composure during the busiest hours of operation and and high-pressure situations, demonstrating strong problem-solving skills.
  • Actively involved in promoting store, seasonal promotions, and loyalty programs, which resulted in strengthening brand loyalty.
  • Responsible for monitoring inventory, restocking supplies, and conducting regular checks to ensure availability of essential sale items.

Education

Bachelor of Science - Biotechnology

Sathyabama Institute of Science And Technology
Chennai, INDIA
06.2021

Skills

  • Customer Service
  • Problem-solving abilities
  • Customer satisfaction measurement
  • Client Relations
  • Microsoft Office Suite
  • Team Development
  • Coordination
  • Order Fulfillment
  • Store maintenance

Timeline

Customer Service Representative

Tim Hortons
09.2023 - Current

Bachelor of Science - Biotechnology

Sathyabama Institute of Science And Technology
PADMASTI MERUVA