Pablo Iijima
Vancouver,BC
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with thebest possible service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Custom Service
Holiday Inn
05.2024 - 06.2024
- Ensured compliance with safety regulations by conducting regular audits and implementing necessary improvements in the workplace.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Reduced errors in service delivery by implementing quality control measures that ensured adherence to industry standards.
Custom Service
Tim Hortons Mx
11.2022 - 02.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Barista
Starbucks Mx
02.2020 - 10.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
BBA - Banking And Finance
Escuela Bancaria Y Comercial
MéxicoSkills
- Customer Service
- Cash Handling
- Customer service excellence
- Work Ethic and Integrity
- Time management skills
- Cleaning and sanitizing
- Cash Management
- Product restocking
- Conflict Resolution
- Sales expertise
- POS Systems
- Staff Training
Industry
Finance & Banking
Personal Information
Specialization: Custom Service
Languages
English
Full Professional
Spanish
Native or Bilingual
Certification
- Serving It Right (SIR)
Timeline
Custom Service
Holiday Inn
05.2024 - 06.2024
Custom Service
Tim Hortons Mx
11.2022 - 02.2023
Barista
Starbucks Mx
02.2020 - 10.2020
BBA - Banking And Finance
Escuela Bancaria Y Comercial
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