P Santosh
Toronto,Canada
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Customer Care Executive
Pizza Mania India
, India
02.2018 - 08.2023
- On time Customer Serving and proposed new products to try
- Taking Orders and pitch them for the new combo offers
- Taking Payments and bill withdrawal
- Managing online delivery orders and co-ordination with chef team
- Taking Calls of online clients
- Maintain store hygeine and stock update.
cashier/ Sales Associate
Cafe Coffee day India
, India
07.2013 - 03.2016
- Making hot/Cold Coffees and serving them
- Taking orders and pitch them for new card offerings
- Cleaning and maintaining the store health
- Cordination between current stock and new stock to order
- Regular check-up of validation dates of foods and dump if required
- Maintain cash ledger for the day at day closure
- Manage stock register.
Education
Post Graduate diploma in digital and content marketing -
York University Toronto, Canada
Post Graduate diploma in management -
IMS Ghaziabad India
Bachelors of Business Administartion : marketing -
Punjab Technical University India
Skills
- Fluent in English, Hindi and Telugu
- MS Office
- Negotiation
- Strategic Planning
- Complex Problem Solving
- Technical Proficiency
- Customer Relationship Management
- Teamwork and Collaboration
- Sales and Marketing
- Verbal and Written Communication
- Till counting
- Excellent problem-solving abilities
- Call center operations
Certification
Certified Fitness and nutritionist and worked part time with renowned Gym`s.
Languages
English
Full Professional
Hindi
Native/ Bilingual
Telugu
Native/ Bilingual
Accomplishments
- Exceeded sales goals by average of 34% in 2022.
- Promoted from CCE to Associate, in less than 12-months.
- Consistently maintained high customer satisfaction ratings.
- Developed relationships with 200 new clients and typically exceeded sales goals by 42%.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Fluent in English, Hindi and Telugu.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Care Executive
Pizza Mania India
02.2018 - 08.2023
cashier/ Sales Associate
Cafe Coffee day India
07.2013 - 03.2016
Post Graduate diploma in digital and content marketing -
York University Toronto, Canada
Post Graduate diploma in management -
IMS Ghaziabad India
Bachelors of Business Administartion : marketing -
Punjab Technical University India
Languages
Fluent in English, Hindi and Telugu.
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