Ganesh Ravipati

Customer Service Representative – Rogers

• Delivered exceptional customer service by addressing inquiries, resolving concerns, and ensuring a positive customer experience.
• Assisted customers with password recovery and account troubleshooting to ensure seamless access to services.
• Documented customer interactions and issues in ServiceNow, ensuring accurate records for resolution tracking and future reference.
• Provided detailed information on product offerings, pricing, and promotions, including Rogers' services and products.
• Conducted basic troubleshooting for technical issues, ensuring efficient resolution and minimizing customer downtime.
• Supported new hires by facilitating training sessions, sharing best practices, and transferring business process knowledge.
• Maintained a high level of professionalism and empathy when handling challenging customer situations, ensuring satisfaction and loyalty.

• Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority
• Patrolled facility and served as general security presence and visible deterrent to crime and rule infractions
• Report all incidents, accidents, and medical emergencies to law enforcement
• Monitoring security cameras, door alarms, and life safety systems, and building alarms to ensure the safety of the community's residents and property
• Handy with building links and condo control