Ozum Ozbek
Surrey,BC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
OpenRoad Auto Group (Head Office)
Burnaby, British Columbia
09.2022 - 05.2025
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Documented customer interactions accurately in the CRM system.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Worked with cross-functional teams to achieve goals.
Service Appointment Coordinator
The BMW Store (OpenRoad Auto Group)
Vancouver, British Columbia
02.2022 - 08.2022
- Coordinated service appointments for customers in a fast-paced environment.
- Communicated with customers regarding service details and appointment confirmations.
- Assisted in resolving customer inquiries to enhance service experience.
- Maintained accurate records of appointments and customer interactions.
- Schedule appointments through various methods such as telephone, email, and online booking systems.
Education
Marketing
Douglas College
New Westminster12-2021
International Business Management
Tobb Etu University
Ankara, Turkey06-2016
Skills
- CRM software proficiency : CDK Global, DealerSocket, DriveCentric, Reynolds
- Communication Tools : GoTo Connect, Dialpad, ICE
- Time management
- Effective communication
- Complaint resolution
Languages
Turkish
Native/ Bilingual
English
Full Professional
Timeline
Customer Service Representative
OpenRoad Auto Group (Head Office)
09.2022 - 05.2025
Service Appointment Coordinator
The BMW Store (OpenRoad Auto Group)
02.2022 - 08.2022
Marketing
Douglas College
International Business Management
Tobb Etu University
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