Kendra Normore
Kitchener,Ontario
Summary
Experienced Assistant Service Manager with CanadaOne Auto Group, adept in CRM and DMS software, with a proven track record of enhancing team efficiency, sales, and customer satisfaction. Skilled in recruiting, interviewing and hiring. Knowledgeable in fostering a positive work environment, I use my experience to significantly contribute to business growth and employee culture.
Nearly 10 years of experience in customer service, sales, and management roles.
Overview
9
9
years of professional experience
Work History
Assistant Service Manager
CanadaOne Auto Group
10.2018 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Managed a team of 14 technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Conducted regular performance evaluations for staff members, offering constructive feedback and setting goals for professional growth.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Collaborated with sales staff to provide comprehensive support for new vehicle purchases and ongoing maintenance needs.
- Analyzed trends in customer feedback data to identify areas for improvement in service offerings or internal processes.
- Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Internal Advisor
CanadaOne Auto Group
03.2018 - 10.2018
- Facilitated knowledge sharing across departments, increasing overall efficiency through better understanding of interdepartmental functions.
- Collaborated with sales representatives to provide a seamless transition between sales process and after-sales support.
- Maintained detailed records of services performed, ensuring accuracy for billing purposes and future reference.
- Streamlined internal processes for increased efficiency and productivity within the service department.
Assistant Manager
Comark Retailers
02.2017 - 02.2018
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
Part Time Sales Representative
Bell Mobility
01.2016 - 02.2017
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Store Manager
Once Upon A Child
10.2015 - 02.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained staff.
Education
Ontario College Certificate - Business Marketing And Accounting
Conestoga College
Kitchener, ON04.2018
High School Diploma -
Preston High School
Cambridge, ON06.2015
Skills
- Recruiting, Hiring, Training and Managing Staff
- Expense and Sales Tracking
- Audit Preparation
- Financial Statement Review
- Project Management
- CRM Software Proficiency (DealerSocket, DealerTrack, AutoPoint, ProVision)
- DMS Software Proficiency (Quorum, CDK, Reynolds)
- Microsoft Office Proficiency (Word, Excel, PowerPoint)
Timeline
Assistant Service Manager
CanadaOne Auto Group
10.2018 - Current
Internal Advisor
CanadaOne Auto Group
03.2018 - 10.2018
Assistant Manager
Comark Retailers
02.2017 - 02.2018
Part Time Sales Representative
Bell Mobility
01.2016 - 02.2017
Store Manager
Once Upon A Child
10.2015 - 02.2017
Ontario College Certificate - Business Marketing And Accounting
Conestoga College
High School Diploma -
Preston High School