OUMOU BARRY
Calgary,AB
Summary
Cybersecurity Specialist with proficiency in online security research, planning, execution and maintenance. Skilled at training internal users on security procedures and preventive measures. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. s. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Support Representative
TELUS
Calgary, AB
05.2018 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted with updating technical support best practices for use by team.
- Monitored systems in operation and quickly troubleshot errors.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Promoted efficiency among departments with prompt resolution of system issues.
- Configured hardware and granted system permissions to new employees.
- Documented support interactions for future reference.
Junior Linux System Administrator
CISCO
Calgary, AB
01.2018 - 05.2018
- Installed system-wide hardware components, confirming interoperation and compatibility with Linux-based software distros.
- Managed backup and disaster recovery through strict data control and retention policies, personally handling recovery tasks when issues arose.
- Configured and maintained web servers with 60 end users.
- Preserved system documentation accuracy via regular data updates and graphical refreshes.
- Resolved trouble tickets to reduce backlog from 40 to 60.
- Maintained smooth operation of multi-user computer systems through collaboration with hardware and network engineers.
Security Analyst
Allied Universal Security
Lisle, IL
09.2012 - 01.2014
- Served as the primary responder for managed security incidents pertaining to client firewalls and all network infrastructure component
- Troubleshoot and researched security incidents using SIEM applications, McAfee Enterprise Security Manager, McAfee Endpoint Protection, IBM Qradar Security Intelligence Platform and HP ArcSight
- Responsible for providing remote consulting services to assist with deployment of network infrastructure configurations across multiple product vendors and technologies
- Served as the primary responder for managed security incidents pertaining to client firewalls and all network infrastructure components
- Event analysis and correlation using multiple log sources including Windows / Linux / Cisco ASA systems and SIEM solutions
- Investigating logs and payloads for server crashes/core dumps, DDoS attacks, SQL/XSS, SPAM, etc
- Provide root cause analysis and remediation techniques for clients in regards to security incidents and governance documents
- Collaborate with team members in tuning SIEM applications in an effort to establish a baseline for network activity and rule out false positive events
Network Administrator
Accuweather.Com
New York, NY
05.2010 - 08.2012
- Involved in complete LAN, WAN development (including IP address planning,designing,installation,configuration, testing, and maintenance)
- Provided Tier 2 support for network issues for the customer
- Used Layer 3 protocols like EIGRP and BGP to configure Routers in the network
- Implemented redundancy /failover using HSRP
- Performed switching technology administration including VLANs, Inter-VLAN routing, trunking, port aggregation & link negotiation
- Configured VPN, ACL, and NAT in the Cisco ASA 5540 firewall to allow only authorized users to access the servers of the internal network
- Used Network monitoring tools to ensure network connectivity and Protocol analysis tools to assess and pinpoint networking issues causing service disruption
- Preformed IOS upgrades and reconfigured devices afterwards
- Updated documentation as necessary
Education
Bachelor's of Technology - Electronics and Communication
JNTU
Skills
- Customer Retention Strategies
- Upselling Products and Services
- Upbeat and Positive Personality
- Computer Hardware Knowledge
- Building Customer Trust and Loyalty
- POS Systems and Ordering Platforms
- Resolving Problems and Incidents
- Customer Data Confidentiality
- Service Schedule Coordination
- Technical Consulting
- Document and Records Management
Certification
IBM Certified Specialist - InfoSphere Guardium
Certified Ethical Hacker (CEH)
CISSP (Trained)
Timeline
Technical Support Representative
TELUS
05.2018 - Current
Junior Linux System Administrator
CISCO
01.2018 - 05.2018
Security Analyst
Allied Universal Security
09.2012 - 01.2014
Network Administrator
Accuweather.Com
05.2010 - 08.2012
Bachelor's of Technology - Electronics and Communication
JNTU
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