Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Manmeet Kaur

Toronto,Canada

Summary

Customer service professional with a proven track record of assisting clients, resolving issues, and delivering exceptional service. Skilled in CRM systems, compliance, fraud detection, problem-solving, and client relationship management in fast-paced environments. Adept at handling inquiries, providing tailored solutions, and ensuring customer satisfaction.

Developed exceptional problem-solving skills and technical expertise in fast-paced support environment. Demonstrated ability to communicate effectively with diverse users and resolve complex issues efficiently. Seeking to leverage these transferable skills in new and dynamic field.

Overview

3
3
years of professional experience

Work History

Technical Support Representative

Gatestone & Co. Inc.
04.2025 - Current
  • Diagnosed customer problems using remote troubleshooting tools to enhance resolution efficiency.
  • Developed user-friendly guides for common issues, reducing volume of support tickets.
  • Provided technical support for software and hardware issues via phone and email communication.
  • Documented support interactions in ticketing system, ensuring clear tracking of customer inquiries.
  • Analyzed recurring technical issues, suggesting improvements to reduce future occurrences and improve user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.

Technical Sales Representative

Voysus Inc
11.2024 - 03.2025
  • Conducted high-volume outbound calls to potential clients, initiating sales conversations, and identifying customer needs.
  • Delivered product/service information, emphasizing key benefits and features to generate interest and qualify leads.
  • Met and exceeded monthly targets for call volume and sales conversion, contributing to increase in sales.
  • Utilized CRM software to track calls, document customer interactions, and maintain updated client records.
  • Overcome objections and handled rejections with resilience, maintaining a positive attitude to maximize results.

Client Support Specialist

Technisun Solutions Pvt Ltd
03.2022 - 02.2023
  • Provided phone and email support, resolving 80% of issues within the first interaction.
  • Assisted customers in understanding service options, delivering tailored recommendations.
  • Maintained accurate records of customer interactions, ensuring transparency and efficiency.
  • Collaborated with cross-functional teams to streamline issue resolution and improve service quality.

Education

Masters of Law -

GURU NANAK DEV UNIVERSITY
01.2021

Bachelors of Law - undefined

PANJAB UNIVERSITY
01.2020

Bachelors of Business Administration - undefined

PANJAB UNIVERSITY
01.2017

Skills

  • Client Relationship Management
  • CRM & Customer Service Management Tools
  • Analytical Thinking & Decision Making
  • Compliance & Product Management Tools
  • Customer Retention Strategies
  • Data Entry & Record Keeping
  • Verbal & Written Communication
  • Technical troubleshooting
  • Remote support

LANGUAGES

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Elementary

Timeline

Technical Support Representative

Gatestone & Co. Inc.
04.2025 - Current

Technical Sales Representative

Voysus Inc
11.2024 - 03.2025

Client Support Specialist

Technisun Solutions Pvt Ltd
03.2022 - 02.2023

Bachelors of Law - undefined

PANJAB UNIVERSITY

Bachelors of Business Administration - undefined

PANJAB UNIVERSITY

Masters of Law -

GURU NANAK DEV UNIVERSITY

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Manmeet Kaur