Oumaima Hassouni
Ottawa,ON
Summary
- Third year student in civil engineering at the university of Ottawa.
- Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management.
- Managed high-stress situations effectively trough customer service as a supervisor.
- Maximized team productivity by expertly delegating tasks.
- Proficient in Microsoft Word, Excel, and PowerPoint.
- Skilled in drafting software: AutoCAD, MatLab, Onshape trough projects and Internships experiences.
- Measurements skills.
- Tracking site progress and deficiencies trough civil engineering experience.
- Detail-oriented team supervisor with strong organizational skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista Supervisor
Second Cup Coffee
09.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed inventory control, cash control.
- Managed supply chain by ordering products from suppliers.
- Checked incoming orders and organized new stock.
- Maximized team productivity by expertly delegating tasks.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Certified food handler to meet health and safety standards.
Civil Engineering Internship
Ouvrage & Labelle S.A.R.L
06.2023 - 08.2023
- Participate in coordination of meetings with clients.
- Prepare various orders for materiel needed in site and ensure the delivery.
- Assisted the construction engineer in monitoring progress.
- Verifying material quantities, hours, and rates.
- Documentation of site operations, analyze workers productivity.
- Taking progress photos.
Supprort Agent
Slaoui Azzedine Company
05.2018 - 09.2018
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor of Science - Civil Engineering
University of Ottawa
Ottawa, ON05.2026
High School Diploma -
Gustave Eiffel
Morocco06.2021
Skills
- Competent in Microsoft Word, Excel, and PowePoint
- Proficient in design software: MatLab, Onshape, and AutoCAD
- Learned C language using Codeblocks to solve problems
- Product recommendations and quality control
- Respecting environmental obligations and work space safety
Technical skills:
Engineering skills:
- Construction management
- Tracking site progress and deficiencies
- Verifying site conditions and review drawings
- Topographic surveying
- Tracking site progress and deficiencies
- Verifying site conditions and review drawings
- Topographic surveying
Languages
French
Native or Bilingual
Arabic
Native or Bilingual
English
Full Professional
Turkish
Full Professional
Projects
- Create models using Onshape and 3D prienters.
- Drafting house plan using AutoCAD as a final project.
- Developed force programs trough C language (Codeblocks).
- Design an urban bench using concrete.
- Practical surveying course.
Volunteer experience
- Contributions and donations of clothing and food products for the most deprived in different regions of Morocco.
- 2018-2019: participation in the Junior Leader competition as leader of organization team, the competition aims to accelerate the entrepreneurial spirit of high school students, by organization of events in order to raise funds for the financing of a project at the beginning or in need (Certified as a Junior leader)
Certification
- Delf B2 (diploma of studies in French).
- Valid driver's license type B, Morocco, 2020.
Timeline
Civil Engineering Internship
Ouvrage & Labelle S.A.R.L
06.2023 - 08.2023
Barista Supervisor
Second Cup Coffee
09.2022 - Current
Supprort Agent
Slaoui Azzedine Company
05.2018 - 09.2018
Bachelor of Science - Civil Engineering
University of Ottawa
High School Diploma -
Gustave Eiffel
- Delf B2 (diploma of studies in French).
- Valid driver's license type B, Morocco, 2020.
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