Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angel Lazore- Phillips

Ottawa,ON

Summary

Experienced administrative assistant with strong organizational and communication skills, adept in office management and project coordination, enhancing productivity by leveraging data-driven solutions.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Mohawk Council Of Akwesasne
10.2023 - 08.2024
  • Managed team schedules, optimizing workflow efficiency
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Front Desk Assistant

Akwesasne Mohawk Casino Resort
10.2022 - 02.2024
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Enforced policies and procedures to increase efficiency.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Handled payment and bill processing, change giving and payment collecting for guests.

Front Desk Agent

High Peaks Resort
03.2022 - 10.2022
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.

Education

High School Diploma -

Salmon River Central High School
Fort Covington
06-2015

Skills

  • Office Management
  • Administrative Support
  • Project Coordination
  • Time Management
  • Client Relations
  • Data Analysis
  • Organizational Skills
  • Communication Excellence
  • Travel & Itinerary Coordination
  • Confidential Correspondence
  • Microsoft Office Suite (Advanced)
  • Project Coordination

Certification

  • Introductory Administrative Assistant Program – Akwesasne Career & Employment Support Services,

Timeline

Administrative Assistant

Mohawk Council Of Akwesasne
10.2023 - 08.2024

Front Desk Assistant

Akwesasne Mohawk Casino Resort
10.2022 - 02.2024

Front Desk Agent

High Peaks Resort
03.2022 - 10.2022

High School Diploma -

Salmon River Central High School

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Angel Lazore- Phillips